John Phillips

JOHN W. PHILLIPS 6524 GARWOOD ROAD AMARILLO, TEXAS 79109-- EDUCATION Master of Business Administration Focus on Analytics, Finance, & Project Management December 2017 West Texas A&M University, Canyon, Texas Bachelor of Business Administration Focus on CIS, Management, and Finance December 2013 West Texas A&M University, Canyon, Texas Associate in Applied Science CIS – Software Systems and Networking December 2008 Amarillo College, Amarillo, Texas SKILLS Extensive experience/training in the following: Software: - Adobe Acrobat Professional Dreamweaver Fireworks Photoshop - AutoMate 5 - CA eTrust Antivirus Suite - CA ITCM and DSM Enterprise Suite - CA ServiceDesk - DameWare NT Utilities - Microsoft Office Suite - Microsoft Visio Professional - Remote Admin Viewer - SQL - Tableau Programming and Scripting: - CSS - HTML/XHTML - PHP - Visual Basic Operating Systems: - Windows OS XP Vista 7 10 - Windows Server- - Active Directory and Group Policy Management Certifications: - A+ Certified Professional - IC3 – Internet and Computer Core Certification WORK EXPERIENCE IT Coordinator / Compliance Officer July 2018 – Present BSA Hospice of the Southwest Amarillo, Texas The Information Technology Coordinator is responsible for the development, implementation and oversight of the Agencies information technology and devices. Monitors and analyzes related QA/PI issues and directs staff with regard to agency policies and procedures. Functions in the field with the team as a mentor and coach. Demonstrates knowledge of, interprets and ensures compliance with local, state and federal regulations relating to the operations of the Agency and the HIPAA Security rule. Develop, implement and maintain compliance with security policies, procedures and guidelines for the Agency. Monitors QA/PI Processes and assures appropriate corrective measures are performed for Information Technology. Mentor and coach team members to perform at their optimal level. Set-up and maintain/update electronic devices, including password management and user administration. Consult with contracted IT services regarding device issues, ticket submission, troubleshooting, installation of programs, internet and information security. Meets mandatory continuing education requirements of the agency. Promotes and educates regarding the concepts of information technology, device management and security. Assists with IDG and submitting resulting information to facilities and physicians. Assist with completion and submission of Hospice Item Set (HIS). Performs other functions as assigned by Supervisor and/or Administrator. Uses effective interpersonal relations and communication skills as well as facilitates the use of these skills by other team members to achieve desirable outcomes. Promotes Agency philosophy and administrative policies to ensure quality of care. Program Administrator I / Clinical Data Analyst August 2017 – July 2018 Texas Panhandle Centers – Behavioral & Developmental Health Amarillo, Texas Analyze Behavioral Health and Developmental clinical service data. Should be able to present and make recommendations regarding process improvements. Responsible for monthly reporting of HHSC contract requirements to Executive Management Team. Will develop a strong understanding of the HHSC requirements. Should also be prepared to submit and analyze data sent to HHSC. Creates and distributes reports (including financial) as requested. Establishes processes for data sharing with upper management, other staff, etc. Assists with data extraction when needed. Will work with Managed Care Organizations. Should also be prepared to report on monthly revenue from the Center’s payers. Will serve as Special Projects Coordinator regarding IT implementations and roll outs. Will serve as backup administration to internal software reporting system (IServ). Submits all client data, travel requests, leave requests, purchase requisitions, and special reports to Administration in accordance with agency procedures and within the time frames specified. Serves as primary contact with all managed care organizations, ie: negotiations, discussions, credentialing. Performs other essential functions and tasks necessary to carry out the purpose of the position. Attends training as required by agency standards. Meet productivity standards as set forth by supervisor and center management. Clinical Quality Improvement Specialist - Remote October 2013 – June 2017 Universal Health Services Amarillo, Texas Coordinates activities within the Clinical Integration program including structure, physician participation, engagement, communications, training and orientation, and clinical initiatives at the local/regional level. Creates the environment with the Regional Office and within individual hospitals to advance the goals and objectives around driving measurable improvement through accountability and collaboration models. Helps build and implement Clinical Variation Reduction, Physician Documentation and Bundled Payment Programs within the market. Serves as an integral part of the strategic planning, development, implementation and operation of UHS’ CI Networks at the field level. Coordinates activities in the operation of the Clinical Integration program including structure, physician participation, engagement, communications, training and orientation, and clinical initiatives for methods to support all areas. Ensures data integrity, data aggregation, attribution, and operational performance of our vendors and usability from end users perspective. Senior Technical Support Specialist July 2002 – October 2013 Northwest Texas Healthcare System Amarillo, Texas Provide technical assistance, support, and advice to computer users. Troubleshooting desktop computers, applications and networking problems, communicate solutions, and educate users about the latest technologies. Responsible for the daily administration and maintenance of computer hardware, software and peripheral devices. Administrator for local intranet, service desk, email, and active directory. Lead and co-lead various projects to bring new cutting edge technology to the healthcare environment. Most recently led numerous aspects of a hospital wide implementation of new charting software including hardware/inventory and software deployment management for over 500+ pieces of IT equipment, as well as assisting 6 other facilities with their go-live during the same time frame. Looked to by various peers for assistance, guidance, and training to complete their daily work tasks and projects. Day to day administration and management of processes and policies for the Help Desk. NON-PROFIT EXPERIENCE Panhandle Promise Project January 2015 – December 2018 Interim-Treasurer / Board Member / Graphic Designer / Technical Advisor http://promiseproject.org/ - Complete rebranding of entire organization (theme, logo, color, brochures, flyers, etc.) Fully designed all t-shirts for fundraising activities as well as summer camps Treasury duties on an “as needed” basis Assist in coordinating and as well as participating in monthly family events and activities Assist in coordinating and as well as participating at yearly summer camp AWARDS & ACKNOWLEDGEMENTS - Eric Lynn with AMS – Quick and efficient response time - Susan Forni with Cardiology – Quick and efficient response time dealing with Intranet educational links - Cindy Stuart with Wyatt – Standards #2 and #6 – Took time to help user with issue regardless of current assignment - Linda Utter with Education – Quick and efficient response time which “benefited patient care tremendously” - Tiffanie Bilbrey with Education – Direct support in implementation of the Education Homepage - Pharmacy Department – Worked with staff to get TPN compounder back into operation despite being out of his work scope - Service Excellence Award direct recipient for Standard #3 – “Practice Teamwork” REFERENCES Brian Weis, MD Chief Medical Officer- – Hospital- – Cell John Willimon Clinical Coordinator Supervisor- – Office- – Cell Chris Hall Technical Support Supervisor- – Office- – Cell