John Simon Francisco

JOHN SIMON OLANGO FRANCISCO B4 L2 Felicidad IV Village Marang Road Burgos Rodriguez, Rizal 1860 Contact number: - Email:-I’m a hard-working, responsible, and highly motivated Customer Service/ Sales Representative/Technical Support Professional with several years’ experience of work in the BPO Industry. I can handle under pressure situations and can work with individuals at all levels and have a professional approach to things at all times. Objectives: To be part of a progressive company that requires my skills and abilities that will serve as a foundation for my professional and development enhancement. Render good service and to help and meet companies’ goals. SKILLS: ● ● ● ● ● Proficient in MS Word, Excel and PowerPoint Detail-oriented and efficient Strong analytical ability Ability to apply "HEAT" practice at all times in any situation: Hear the customer, empathize with them, apologize if necessary, and Take action. Demonstrate the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Work Experience ​Summit Horizons Solutions ​Lead Generator/Appointment Sette​r ● ● November 2019 – December 2020 Cold calling CEO(Chief Executive Officer, CTO (Chief Technology Officer), CFO (Chief Financial Officer) or IT director and confirmed modules were received Setting an appointment Direct contact to appropriate Voice Over IP provider or services Concentrix Philippines May 2018 – November 2019 Former Convergys Legacy Advisor Sales II ● ● ● Received inbound and made an outbound call for phone applications and confirm orders Cold calling customer to sell mobile service, either upgrade their existing mobile services or new acquisition for a different carrier Tracked sales count and incentives from the database to Microsoft Excel segregate valid and invalid sales. Sitel Philippines July 2016 – April 2018 Customer Account Executive ● ● ● ● ● Received inbound and outbound calls for billing and sales disputes Researched for missed applied payments Elevated accurate billing of installation charges, equipment rate changes and order processing through identification and send signals to a service center, field service, and technicians Enthusiastically conversed with the customer about purchases and available product, value-based selling and annual contract renewal Suggested additional LOB (Line of Business) either cable, internet, home phone, mobile phone, and alarm securities California Telemarketing Inc. July 2013 – September 2015 (​DBA. Collective Solutions International) Telespecialist / Back Office ● ● ● Received inbound and made an outbound call for phone applications and confirm orders Input customers application in data-based and analyzed qualification proof for the application Approves and Rejects application forms ​ ollibee Food Corporation (Montalban) J Service Crew July 2011 – November 2011 Bussed tables, seated and assisted a customer with their orders Trained for FDS (Food Delivery Service) Operated POS (Point of Sales) terminal to input customer orders and enter cash received Educational Background: Polytechnic University of the Philippines SY: 2009 – 2010 Bachelor of Science in Business Administration College Office Administration and Business Teacher Education (COABTE) Major in Business Technology Pamantasan ng Montalban SY: 2010 - 2012 Bachelor of Science in Business Administration Major in Human Resource Development Management (HRDM) Personal Profile: Age: 26 years old Civil Status: Single Religion: Catholic Birthdate: September 3, 1992 Nationality: Filipino References: — Furnished Upon Request — I hereby certify that the above information is true and accurate to the best of my knowledge and belief. JOHN SIMON O. FRANCISCO