Joie Elmedorial

I have 10 years of experience in Customer Service assisting customers over the phone, chat and emails. My extensive experience taught me how to meet and exceed each customer's expectations with service that sells. My employment history spans a wide variety of industries and roles. The experience I have gained in each role makes me a well-rounded and valuable asset to any team or project. I have proficient knowledge using the following: Zendesk Oberlo Shopify Help Scout Shipstation Amazon Seller Central LivePerson Zopim Zoho InfusionSoft Five9 BigCommerce Aweber WooCommerce SalesForce Magento Google Drive My relevant job experience was working for an eCommerce website for 4 years in a work-at-home type of setting and have developed impeccable phone manners and the ability to deal with agitated and distressed customers. My duties included assisting customers with returns, cancellations, refunds, shipping, general inquiries. I also have experience with inbound and outbound telemarketing, lead generation, and appointment setting