JOLIEN A. HERNAEZ
Purok Kasilingan Ramylu Village Tangub, Bacolod City,
Negros Occidental , Philippines
Mobile Number : -
E- mail Address: -
Objective:To obtain a responsible career in a dynamic work environment that will best utilize my skills and expertise in order to achieve company success.
WORK BACKGROUND:
ESTABLISHMENT / COMPANY: TELETECH
POSITION:Customer Service Representative
DATE OF EMPLOYMENT:February 16, 2017- April 19, 2019
ESTABLISHMENT / COMPANY: TRANSCOM WORLDWIDE
POSITION:Customer Service Representative
DATE OF EMPLOYMENT:June 13, 2016- January 13, 2017
ESTABLISHMENT / COMPANY: CONVERGY’S BACOLOD
POSITION:Customer Service Representative
DATE OF EMPLOYMENT:May 11, 2015 – January 29, 2016
ESTABLISHMENT / COMPANY: JUMEIRAH HIMALAYAS HOTEL
POSITION:Lobby Lounge Ambassador or Waitress and Cashier
DATE OF EMPLOYMENT:August 19, 2014 – April 12, 2015
ESTABLISHMENT / COMPANY:LE MERIDIEN RESORT
POSITION:Food And Beverage Attendant and Cashier
DATE OF EMPLOYMENT:January 12, 2012 – June 30, 2014
ESTABLISHMENT / COMPANY:PIZZAHUT RESTAURANT
SM City Sta. Mesa, Philippines
POSITION:Team Member ( Cashier , Server )
DATE OF EMPLOYMENT:June 21, 2009 – December 2 , 2011
(Consolidated Building Maintenance Inc.)
DUTIES AND RESPONSIBILITES:
CUSTOMER SERVICE REPRESENTATIVE
Mainly dealing with Order Entry. Taking - in calls from Direct Sales Representatives putting in orders of Cable, Phone and Internet. Encoding the necessary codes for the specific service, scheduling the date of installation, processing payment, and adding equipment.
At times, we also upgrade, modify and cancel the work order of the specified DSR. We are also dealing with Technicians who wants to reschedule, add or modify the customer’s service.
Dealing with Customers concerns about their bills, explaining the changes
happened. We also suggest upgrading their service take advantage of the new promotions, modifying their account specifically if needed and requested.
FOOD ATTENDANT / SERVER
Greeting, seating guests to preferred seats with complete table set- up.
Introducing menu, taking order, delivering finished products to specified tables with speed and accuracy.
Ensuring all needs are given, with “ WOW” factor that will make the guests leave happy; follow up product quality, billing out and thanking guests.
In addition to my current job responsibilities, I ensure that the guests are treated properly and taken care of as more than VIP'S to make sure complains do not arise and if ever, solve the conflict right away to make sure that the guest undergone service recovery to avoid loss of guest trust and satisfaction frequency.
EDUCATIONAL BACKGROUND
Bachelor of Science in Hotel and Restaurant Management
at
John B. Lacson Colleges Foundation Bacolod
Brgy. Alijis, Bacolod City, Negros Occidental, Philippines
S.Y. 2UAE
PERSONAL DETAILS
Height: 5 ft. 4 in
Birthdate : October 31, 1987
Civil Status : Single
Citizenship : Filipino
Weight : 45 kilos
Birthplace : Bacolod City, Negros Occidental, Philippines
CHARACTER REFFERENCES
Ms. Grace Ye
Sales Manager / Former Assistant Manager of Lobby Lounge
One Home Hotel / Jumeirah Himalayas Hotel, Pudong Shanghai, China
Contact Number: -
Mr. Prince Alex
Restaurant Outlet Manager
Le Meridien Al Aqah Beach Resort, Fujairah, UAE
Contact number: -
Ms. Fatima Milagrace Cubos
Team Leader
COMCAST – DST Billing, Transcom Worldwide
Contact Number: -
JOLIEN HERNAEZ
Applicant
