Jonathan Diaz
Cell Phone:-
Email:-Skype account: jonathan.diaz0111
Personal Statement
I have over 7 years of experience providing customer support, working as an
inbound and outbound sales rep and creating outstanding customer satisfaction.
My experience involves customer service, customer escalation, live chat, inbound
or outbound phone support, order processing, and email handling. I have also
worked as a customer service and sales trainer within the call center industry.
I have the necessary skills to deal with all types of customers in a professional and
effective way. I also have great communication skills that help me complete any
task with great quality.
I am very committed and responsible, and I am a great team player with welldeveloped leadership skills. I will be very happy to use my skills to make your
business the best one.
Education
Period
Place
Degree
2004 - 2008
University of El Salvador
Licenciatura en Idioma Ingles: Opción
Enseña nz a
2001 - 2003
Centro Escolar INSA
Bachillerato Técnico Comercial
1992 - 2000
Leop old o Mayen Torre s
Educación Básica
Complementary Education
Date
Place
Certification
April 2013
ITCA
English for Work Progr am
Oct 2014
Telus International
How to handl e internal and external custom er s
Oct 2014
Telus International
Coac hi ng for excell enc e
Nov 2014
Telus International
How to be an effective leader
Nov 2014
Telus International
Soft skills
Dec 2014
Telus International
Leader s hi p Cours e
Work Experience
Period
Company
Duties
Jul 2007 – Oct 2009
INSAI
English Teacher
Oct 2009 – Feb 2012
Benson Communications
QA/Coach Agent
May 2012 – Apr 2013
Colegio Bautista
English Teacher
Mar 2013 – Dec 2013
ITCA
English trainer
Nov 2013 – Nov 2014
Telus International
Real Estate Cs back-up office agent
Dec 2014 – May 2015
Telus International
Language and Communications Trainer
Jun 2016 – Aug 2015
Convergys
Technical Support Agent
Dec 2015 – Jun 2016
DreamReach Virtual
Sales Agent (IBO)
Aug 2016 – Jan 2017
The Office Gurus
Outbound and Inbound Sales Agent
Feb 2017 – Oct 2017
Onelink
Inbound Sales Agent
Personal References
Licda. Marcela Figueroa
Occupation: English Teacher
Cell phone:-
Jose Daniel Batres
Occupation: Workforce Agent Telus International
Cell Phone:-
