J|G
JONATHAN GUSAYKO
-
-
https://www.linkedin.com/in/jonathangusayko360/
Detail-oriented professional with 11 years of experience and proven knowledge of virtual and executive
assistance, project management, back-office operations, order processing, customer service, and
account management. Proactive and a go-getter by nature, excels at anticipating needs and handling
issues before they escalate to critical. Able to pick up on new processes, systems, and technologies
quickly. Team player who thrives while working collaboratively or independently. Known by peers for
strong critical thinking and problem-solving abilities. Excellent time management and multitasking skills
with previous experience managing simultaneous projects. Able to self-motivate, prioritize and
effectively work to complete many tasks calmly under pressure.
EXPERIENCE
TECHNICAL VIRTUAL ASSISTANT
Assisted with daily operations and Administrative tasks.
My Fab Finance
Regular research, and proactive planning of tech-related
Aug 2022 - Aug 2023
initiatives to align with and support overall business goals.
Updates and maintains files in systems.
CUSTOMER SUPPORT AND VIRTUAL ASSISTANT
Handled Customer Inquiries and Requests.
Club Loofah
Updated and Maintained Customer Details in Shopify.
Dec 2020 - Jul 2022
Assisted with Administrative tasks.
PROJECT MANAGEMENT CONSULTANT
Assisted in Building Trello Boards, Butler Automation, and
Garvey Residential
Zapier Integrations to automate Real Estate processes.
Sep 2021 - Jan 2022
VIRTUAL EXECUTIVE ASSISTANT
Handled Administrative Tasks, Email Inbox Management,
Sleep Easy UK
and Calendar Organization.
Jan 2021 - Sep 2021
Conducts research reports to explore new areas for
development from new operational systems to assessing
new market opportunities.
Regularly Updated Shopify Store Inventory and Daily
Sales.
Handles LinkedIn Lead Generation.
BUSINESS DEVELOPMENT MANAGER
Handled Lead Generation for Potential Clients.
Elite Web
Manages Salesforce CRM.
May 2020 - Mar 2021
Assisted with Operations and Administration.
Handled Calendar Management.
Organized Email Inbox, File Maintenance, and Database
Management.
INTERNET RESEARCHER AND ADMIN SUPPORT
Accurately identified key information for thousands of
Sourceress
candidates, including social media accounts and email
Jul 2017 - Feb 2020
addresses.
Found email addresses for 96% of all candidates.
Averaged 12 minutes to compile a full dossier per
candidate.
Labeled reply emails from candidates to enable customers
to know when replies or follow-ups were needed.
Assisted in the creation of training materials for new hires.
Assisted in updating knowledge base information from
time to time.
VIDEO ANALYST
Analyzed videos of US Commercial advertisements on
Entertainment Data Oracle
various channels and labeled products for Data Analysis.
May 2015 - Jun 2017
INTERNET RESEARCHER
Researched for contact information and the current
Classic Bits
President or CEO of Game development companies during
Aug 2014 - Apr 2015
the Nintendo Entertainment System (NES) era.
PROVISIONER, ORDER AND DELIVERY MANAGER
Did Provisioning and Circuit Designing for T1 and voice
Accenture
orders for Low Bandwidth Transactions for Verizon
Jun 2012 - Jul 2014
Telecommunications using web-based applications.
Oversees the end-to-end completion of one transaction to
the circuit’s installation and activation. Also part of the
provisioning maintenance team who handles circuit design
for circuits in need of replacement due to a circuit being
down and other issues. A circuit designer chooses the
optimal path from one location to another to properly
install a circuit.
Ensured the quick resolution for circuit delivery from
third-party local exchange carriers or Local Telco. Drives
the escalation of opened acceleration tickets for the
improvement of circuit delivery to the customer site by
the Local Telco. Handled all escalations involved with an
order.
EDUCATION
BACHELOR OF SCIENCE IN COMPUTER SCIENCE AND INFORMATION SYSTEM
Centro Escolar University
2007 - 2012
EXPERTISE
Executive Virtual Assistant
Trello
Lead Generation
Project Management
Asana
Strong Communication
Customer Support
Slack
Online Research
Zapier
Salesforce
Data Entry
Microsoft Office
Lead Generation
Skype
Google Workspace
WordPress
Zoom
Shopify
Squarespace
Order Fulfillment
Canva
HTML
Customer Escalation Management
Airtable
CSS
Inbox Management
Dropbox
Notion
Calendar Management
Database Management
Confluence
Project Coordination
