Jon Hambach
2196 Anthony Steven Court Warrenton, MO- |-
profile
Passinate and dedicated professional in providing happiness and making lifelong customers
Experienced in high pressure situations and defusing upset customers
Well adept at providing personal customer support
Process improvement expert
Education
Lindenwood University (incomplete)Saint Charles, MO
Bachelors of Computer Science2010
Ranken Techincal CollegeSaint Louis, MO
Associates of Computer Architecture2008
Experience
Need FixedSaint Louis, MO
Chief Operations Officer / Founder-
Managed day to day operations, including the company website, shipping, and receiving
Helped customers with issues via phone, email, and chat support
Created and molded processes to increase the productivity of certain business functions
Handled technology decisions and provided support to them for the company
CenturylinkSaint Louis, MO
Business System Technician2006
Installed and supported various technology systems for businesses and local government
Worked on products from several vendors, including Cisco, Avaya, Juniper, Nortel, HP, Positron, and Ciena
Provided front line support for customers when there were outages or problems with hardware
Received extensive training in many of the vendors mentioned above, with a focus on VoIP and networking
MTS CommunicationsChesterfield, MO
Remote Support Tech-
Provided remote support for hotel guests across the country to assist them getting online
Worked with a variety of operating systems, including Windows, OSX, and Linux
Helped customers with both hardware and software issues related to accessing the internet
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