Jonathan P. Valenzuela

JONATHAN PEREZ VALENZUELA 6341 Alagano Compound, St. Peter St. SPS Subdivision, Rosario, Pasig City -- OBJECTIVE: To share God’s given gift and talents by working effectively and efficiently. SKILLS: -15 years entrepreneur, manages RTW and wax trading -8 years call center experience -can work under pressure with less supervision -computer literate -English proficient both written and oral WORK EXPERIENCES: 1.Archangels Business Solutions (Dec 2015- Present) Recruitment Head -do end to end recruitment from sourcing up to endorsing to training -on top of hiring for executive positions -conduct final interview wherein behavioral competencies were gauged -attend job fairs -provide necessary reports -gives suggestion in improving recruitment process -calibrate recruitment specialists and recruitment associates with process -provide recommendations for applicants in training and op -on top of recruitment operations 2. CSS Corp (Sept 2015- Dec 2015) Sourcing Head -do end to end recruitment from sourcing up to endorsing to training -on top of hiring for executive positions -conduct final interview wherein behavioral competencies were gauged -attend job fairs -provide necessary reports -gives suggestion in improving recruitment process -tap different sourcing resources like digital, job fairs, referral and job caravans -conduct Final Interviews -do technical validations -coordinate with training and operations 3.San Miguel Corporation(Jan 2015-May 2015) Corporate Recruitment Consultant -do end to end recruitment from sourcing up to endorsing to training -on top of hiring for executive positions -conduct final interview wherein behavioral competencies were gauged -attend job fairs -provide necessary reports -gives suggestion in improving recruitment process 4.Convergys (July 2011-Oct 2014) Senior Recruitment Specialist /Recruitment/ Sourcing Lead -tap different sourcing resources like digital, job fairs, referral and job caravans -conduct Final Interviews -do technical validations -coordinate with training and operations -manage accounts -process lateral employee transfer -give necessary suggestion with recruitment process improvement -go to job fairs/ job caravans -calibrate recruitment specialists and recruitment associates with process -provide recommendations for applicants in training and ops -former account POC of Microsoft -in charge of Near Hire Training program -former GM Cars POC -co POC of HP -provide necessary endorsement to other accounts 5.IAccess Contact Solutions(April 2011-June2011) Account/Program Manager -handled Pay Day Loan Account - manage the account -send daily reports to client -check the performance of the teams -provide necessary suggestions for the improvement of the account and it’s process -coaches TLs for new updates and provide them feedback regarding the campaign’s performance 6.Acquire Asia Pacific (Feb 2009-Mar2011) Assistant Team Lead/SME -handled Ring Central account(VOIP/Virtual PBX) -assist team for advanced T/S -accepts supervisor call -do floorwalking -monitor team performance by call barging/do side by side -monitor call queue -do agent coachings -approve VL and SL of the team 6.Advanced Contact Solutions(June 2008-Jan 2009) Technical Support Representative -provides technical and customer support for account customers -do floorwalking 7.Teletech CMC (2007-May 2008) Senior Technical Support -handled Sky Broadband account (UK DSL) -assist new TSR for advanced T/S -take in calls specially escalations -do floorwalking -assist workforce with staffing -conducts basic technical trainings for new TSR -do coachings with new TSR -provides technical and customer support for account customers EDUCATIONAL BACKGROUND: DE LA SALLE UNIVERSITY –HEALTH SCIENCE CAMPUS BS Radiologic Technology 2003 MALATE CATHOLIC SCHOOL Secondary Education 1997 OUR LADY OF MOUNT CARMEL SCHOOL Elementary Education 1994 ORGANIZATIONS: 1.LECTOR/WORD MINISTER Our Mother of Perpetual Help Shrine 2.RED CROSS YOUTH Red Cross of the Philippines 3.TINIG NG ESPRITU SANTO CATHOLIC COMMUNITY Our Mother of Perpetual Help Shrine CHARACTER REFERENCES: 1.CAMILLO MANAGUELOD Team Manager (Acquire Asia Pacific) - 2.REV. BONIFACIO FLORDELIZA CSSR Our Mother of Perpetual Help Shrine - 3.BERNADETTE GUIRAL Technical Support (Acquire Asia Pacific) - 4.PAUL CABANGON Workforce Supervisor (Acquire Asia Pacific) -