Jonathan Tan
$8/hr
Maintaining and improving the software quality at the highest level and providing service
Education
Bachelor of Science in Computer Engineer
AMA University
● Quezon City, Metro Manila, 03/2013
Summary Statement
Jonathan M. Tan
Enthusiastic and ambitious customer service specialist
with wide-spread transferable skills in management,
technical, programming and operations. Exceptional
ability to connect with people and understand their
wants, needs, and desires delivering legendary service
on every interaction
IT Professional
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Work History
Software Quality Analyst,
PatientXpress
Skills
Laguna Niguel, California
Communication
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Problem Solving
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Project Management
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Software Setup
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HTML & CSS
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SQL Database
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Quality Assurance
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Quality Control
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10/2018-08/2022
Software improvement for the latest and
updated certificates / protocol
Agile methodologies and practices
Exercise independent judgment to ensure
software bugs and issues are documented to
an appropriate level based on the complexity
and potential severity of the issue
Define and collect the necessary information
from technical support team to drive trend
analysis and investigation activities through
collaboration with customer service and
development team
Technical Support Tier 2,
Alorica
Quezon City, Philippines
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10/2015-03/2018
Coordinate with technical support representative
to take over calls outside their level of support
Assisted clients with difficult and complicated
issues requiring a pure analytical troubleshooting
and a greater level of personalized care
Assist support desk tickets that was escalated
from the technical support department with the
most crucial and considerable time had been
spent on a client
Hloom City, HM, 98760 |- |-| linkedin.com/harryhloom | www.harryhloom.net
