Jorge Andrés López Miranda

·   Vast knowledge in hardware and software troubleshooting. Support for Microsoft Exchange, Outlook, Office 365, Microsoft OneDrive, Google Drive, Cloud based applications, Help desk, Remote desktop support, Virtual meetings, New technologies training for staff , Work logging through BCMs ticketing system for follow-up tracking and prompt resolution, Web applications support, Web page design, Active Directory, Mobile device support, General hardware maintenance and status reports for management, Providing cordial professional face to face end user support.

·   Troubleshooting and support for Cisco products, Audio and Video Conferencing, VoIP and telephony, Server installation support and maintenance, LAN and WLAN support, VPN connections, Printer/Scanner installation & troubleshooting, Android and iOS mobile device support & configuration and computer inventory management.