Jorge Villarreal

JORGE VILLARREAL CÁNOVAS Master in Information Technology and Telecom Engineer with extensive experience in Project Management, Business Analysis and Customer Relationships. Multidisciplinary academic background with Master in Interactive & Product Marketing. EXPERIENCE ! SENIOR IT BUSINESS ANALYST (Sept 2016 – current) EUROPEAN UNION INTELLECTUAL PROPERTY OFFICE - Alicante, Spain Spanish 26/07/1984 -- www.linkedin.com/in/ jorvilca ABOUT ME Fluent in English, Italian and native Spanish speaker. Experience working remotely for international companies. Proud father of two little boys. SKILLS Analytical Commitment Enthusiastic Flexibility Positive Attitude Results Oriented • Responsable of the Office website (https://euipo.europa.eu). • Gather all business requirements and create, analyse, and validate detailed functional specifications. • Support during development phase, managing UAT sessions. CLIENTS & PROJECT MANAGER TRAVELTEK LTD - Glasgow, UK (Dic 2014 – Aug 2016) • UK leader in online travel solutions, including clients around the world and offices in the UK, Australia, Miami, Zurich and India. • Responsible for the projects’ delivery with varying commercial value and complexity, working with clients worldwide. • Liaison to developers, designers and also to the client. ONLINE CUSTOMER CARE SPECIALIST VODAFONE SPAIN - Madrid, Spain (Jul 2011 – Jul 2014) • Selected among more than 13000 candidates to be part of “Vodafone Global Graduate Programme” • Responsible of the private areas of Vodafone.es (MiVodafone for consumers and Área de clientes for enterprises). More than- unique users/month and growths of 25% year to year. • Responsible of MiVodafone App for Android and iOS with more than- downloads in their first 12 months. • Online project management: • Defined requirements • Assured projects milestones • Treat with technical suppliers • Defined functional tests • Promoted online as a customer care channel, leading different marketing initiatives IT ANALYST ACCENTURE SPAIN - Madrid, Spain (May 2010 – Jul 2011) • Developed different IT projects for the most important Spanish financial clients, such as BBVA. • Became interface between clients and supplier. Translated client’s requirements into reality. UAT Management. Javascript, HTML, XML & C++ technologies. EDUCATION M. Sc. INFORMATION TECHNOLOGY & TELECOM ENGINEER VALENCIA & MILANO POLYTECHNIC UNIVERSITY MASTER IN ONLINE MARKETING & DIGITAL MEDIA IEBS SCHOOL PRINCE2 PRACTITIONER PROJECT MANAGEMENT CERTIFICATE