Jose Enrico B. Villacorte

Jose Enrico B. Villacorte San Ildefonso, Bulacan | - |- CAREER OBJECTIVE To obtain a Customer Service position, bringing the ability to listen to customers, analyze problems, understand their needs and provide resolutions. Also have an ability to handle multiple tasks, work in a fast environment, communicate effectively and professionally with customers in a conversational manner. PERSONAL INFORMATION Date of Birth: July 07, 1999 Height: 5’11 Nationality: FilipinoReligion: Roman Catholic Marital Status: Single EDUCATION La Concepcion CollegeSan Jose Del Monte, Bulacan Primary 2011 La Concepcion CollegeSan Jose Del Monte, Bulacan Secondary 2015 Colegio De SanGabriel ArcangelSan Jose Del Monte, Bulacan Bachelor of Science in Criminology 2018 Fernandez College of Arts and TechnologyBaliwag, Bulacan Bachelor of Science in Criminology 2020 SKILLS Salesforce/Social Studio Freshdesk Zendesk Social Media Management Leadership Problem Solving Strong Work Ethic Teamwork WORK EXPERIENCE UAB Ekomlita Customer Service RepresentativeJune 2021 – July 2021 Responded to emails by providing the details and information about our products, policies and order status. Provided resolutions by following the correct procedures and policies. Provided troubleshooting steps across our different products and brands. Ensured that all cases are tracked and updated. Balsam Brands Manila, Philippines Customer Loyalty Associate for Reputation ManagementSeptember 2020 – January 2021 Built company’s online reputation through the delivery of excellent and delightful customer service via our social media accounts, review sites, and email support across different brands by meeting various Service Level Agreement (SLAs) and Key Performance Indicators (KPIs). Understand company policies and procedures and know when to escalate and de-escalate customer service related issues. Communicated with colleagues and managers to ensure customer issues are resolved appropriately. Ensured that all cases are updated in a timely manner as required. Ranked 3rd in Overall Ranking in the team. Freelancer TranscriberJanuary 2020 - Present Transcribes 1-hour recordings for various clients and various data entry tasks. Philippine National Police - CIDG Malolos, Bulacan InternSeptember 2019 - October 2019 Aided police officers, lawyers, and apprehended suspects. Arranged legal documents, private information and court orders. Point person regarding inquiries about certain cases and court appointments. Bureau of Jail Management and Penology Baliwag, Bulacan InternJuly 2019 – August 2019 Provided service to prisoners and their visitors’ needs and care. Prepared and filed necessary documents for the prisoners and court officials. LEADERSHIP EXPERIENCE La Concepcion College – Citizenship Advancement Training San Jose Del Monte, Bulacan Cadet 1st Lieutenant, Platoon Leader2013 - 2015 Led a platoon consisting of 22 personnel through various tasks, activities, ceremonies and drills. Completed 3-days Cadet Officer Leadership Training Course in Clark Airbase, Pampanga. Assisted our school on extra-curricular activities to maintain discipline during events, ceremonies, competitions, and national exams. Colegio De SanGabriel Arcangel – Reserve Officers’ Training Corps San Jose Del Monte, Bulacan Cadet Captain, Company Commander2015 - 2018 Led a company consisting of 30 - 60 personnel through various tasks, activities, ceremonies and drills. Responsible for the accountability, administration, discipline and welfare of the company.