- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 35 years old
- Location:
- La Paz, La Paz, Bolivia, Plurinational State of
- Experience:
- 9 years
JOSE BUEZO
CONTACT
PROFESSIONAL SUMMARY
Phone:
-
Driven and detail-oriented Customer Service Specialist. I work well
under pressure. Organized, focused and successful at meeting
deadlines. Excellent communication and interpersonal skills. Proven
ability to increase customer satisfaction. Ability to multitask.
Unwavering commitment to exceeding customer expectations that
result in improved business to client and business to business
relationships.
Email:-
ADDITIONAL SKILLS
Microsoft Office package:
Microsoft Word, Excel,
PowerPoint - Advanced
CRM Advanced Knowledge:
Salesforce, Pipedrive, HubSpot.
LANGUAGES
Spanish – Native speaker
English – Native Speaker
WORK EXPERIENCE
01/2017 - 06/2019
Inside Sales Specialist - Customer Service Manager, Mojix Inc., Los
Angeles, CA (worked remotely from La Paz, Bolivia)
Responsibilities:
Notifying process problems and challenges to sales and
marketing departments and maintaining brand relationships
with sales, marketing teams and clients effectively.
Recommend improvements to processes improving customer
retention.
Record prospect interactions and statuses regularly in
Salesforce.com to ensure efficient lead management.
Update and document all activities for new accounts into our
system to track activities accurately and in a timely manner for
future references.
Proactively perform outreach to resolve at-risk customer
escalations.
Help to onboard new customers and ensure successful
software installation and use.
Prepare weekly and monthly service reports by collecting and
analyzing customer information.
09/2010 – 12/2016
Customer Service Manager, LATAM Airlines Group, La Paz-Bolivia
Responsibilities:
Oversee our Customer Service team.
Manage and train Customer Associates.
Set reasonable customer satisfaction goals and work with the
team to meet them on a consistent basis.
Create and implement an effective customer loyalty program.
EDUCATION
2006 - 2010
Bachelor Degree of Business Administration, California State
University - Fullerton
