Jose James Moya

Jose James Kristopher Moya Summary Education - Sisa St. Sampaloc, Manila, Manila Friendly and analytical Call Center Representative with 8 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly. Aquinas University Science Oriented High School High School • Legazpi City, Bicol University of Santo Tomas - Legazpi Bachelor of Science in Nursing • Legazpi City, Bicol Experience AFNI - Verizon Wireless Customer Service Representative • Sampaloc, Manila, Manila 05/2003 05/2007 01/2020 - 02/2021 Handles inbound and outbound calls Assisting customers with payments Providing accurate billing details to customers Provide exceptional customer service to all incoming clients Diffuse intense customer situations to maintain high-level of satisfaction Accenture - Virginmedia UK, Google LLC Data Processing Associate / Cash Application Specialist • Uptown Mall, BGC, Manila Assisting project managers from the start to the end of B2B installs Order entry manager using Salesforce CRM Case management of proper case tagging Email blast communication across internal onshore and offshore colleagues Sending daily utilization and end of day reports to the Accounting and Finance Operations Matching invoices from Adsense, Adword, and other services payments from international businesses Assisting APAC, EMEA , LATAM and NORAM TELUS International 07/2015 - 02/2019 Customer Service Representative • Farmers Cubao, Manila Customer Service Representative Technical Support Representative Sales Agent for Internet and cable services Performing Credit Check Account Creation Loyalty and Retentions Support Receiving Inbound and Outbound Calls Skills Microsoft Office Salesforce Project Management PPC Campaign Management Data Entry Customer Support Languages English Reference Begie Boy Villanueva--Jose Anton Panganiban--Kevin Delmindo-- Outlook Avaya Graphic Design Customer Care Customer Service Google Suite 12/2011 - 05/2015