Jose Marie Nulud

For over 10 years in the Hotel and Hospitality business, one of the best things I learned is that a happy and satisfied guest/client is a returning client. Taking care of a guest is a top priority, guest satisfaction is the everyday goal.
I have over 10 years of experience in Hospitality, Customer Service and Hotel Management. As an Assistant Front Office Manager from my previous hotel, I have trained Receptionist and Guest Service Agents for years and help them advance in their careers. I have drafted and implemented Standard Operating Procedures for the hotel from the front desk and back-office operations to answering phones, greeting and welcoming guests, handling guest complaints and damage controls.

I am excellent in hotel bookings and reservations, room rates management and filling up rooms on and off-peak season. I am also well experienced in handling extranets for hotel online agent (e.g. Agoda, Booking.com, Expedia, Hotels.com, Tripadvisor, etc...)

I had the pleasure of working with people from all walks of life (e.g. Banks, Accounting Firms, Oil and Gas, Embassies and Governments etc...)

Do contact me should you have any queries regarding my area of expertise.

• 10+ years of experience in Hospitality and Hotel Management. 

• a passionate key member of the Front Office management team. 

• experience includes Sales and Marketing to clients and prospective guests. 

• speaks fluent English and Bahasa Melayu. 

• experienced in dealing with different cultures and nationalities.