Jose Marie Rescobillo Beniza

 Jose Marie R. Beniza Mobile No. : - Email Address:-Skype:- Personal Information: Age:25 Date of Birth:October 30, 1992 Place of Birth: Quezon City, Philippines Civil Status:Single Educational Background: TERTIARY:Diploma in Information Technology 2009 – 2011 STI College Novaliches, Quezon City SECONDARY:Llano High School 2004 – 2008 Del Mundo Subdivision, Brgy. Llano, Caloocan City ELEMENTARY:Llano Elementary School1998 – 2004 Llano Rd., Brgy. Llano, Caloocan City Skills and Capabilities: Knowledgeable in the use of Microsoft Office tools (Excel, Word, and Power Point). As well as through Google drive. Knowledgeable in computer hardware, software, and internet connections. Expert in wifi setup and troubleshooting. Knowledgeable in the use of Search Engines, and browsers. Knowledgeable in the use of Email Clients such as Outlook Express, Office Outlook, Windows Live Mail, Windows Mail. Knowledgeable in the use of Android and Apple Smartphones. Ability to multi-task, and communicate in English. Expert in handling customer concerns whether general inquiry or technical issues. With experience on using troubleshooting tools, soft phones, and client programs. Willing to be trained for any customer service related jobs, sales, scheduler, admin tasks jobs, and technical support jobs even graphic designing jobs. Skilled in the use of online and offline applications on PC and Smartphones such as Slack, Facebook, FB Page Manager, Instagram, Canva, PicsArt, and Windows Movie Maker. Home based job experience: 1. Wattpad Philippines - September 2017 to January 2018 Position: Community Associate Job Description: Lead 20 people as team leader of the community. Check Trending issues on the application and make necessary recommendations to fix it. Organize events for Wattpad Community. Update Google Sheets for story listing. Organize Google Drive Documents. Office Work Experience: 1. Teleperformance Philippines - Telstra - Ayala Fairview Terraces Position: Technical Support Subject Matter Expert / Assistant Team Manager August 2015 – December 2017 Job Description: Facilitates Supervisor/ Manager Calls and assist agents with their queries about the line of business to ensure that customer’s concern will be addressed accordingly. Provides Assistance to the Team Manager on handling the team. This job includes coaching, admin task such as doing Deep Dive Analysis on the call drivers and agents metrics, and occasionally facilitate meetings. Ensures all agents are updated with their metrics, changes on the process, and current events of the line of business. Assists workforce and Team Manager with the schedule alignment and adherence of agents. Listen to the calls of agents via remote or side by side to improve process, call handling, and as a part of deep dive analysis and quality assurance. 2. Teleperformance Philippines – SM Fairview Position: Technical Support Representative for Telstra Residential and Business August 2013 – August 2015 Job Description: Primary Task was to receive incoming calls and address customers concern about their internet connection issues, basic computer issues, and email client issues. Provides expert knowledge and assistance with ADSL and Coaxial Cable Internet Connection. Provides assistance and expertise with email clients such as Office Outlook, Windows Live Mail, and Mac Mail. 3. Teleperformance Philippines – SM Fairview Position: Customer Service and Sales Representative for Telstra August 2011 – August 2013 Job Description: Provides assistance to general inquiries about our products and services. Provides assistance to account and billing issues. Provides assistance and process orders. Up sell products and services when opportunity knocks. Character Reference: 1. Ademar Aurelio Jr. Teleperformance Philippines Former Supervisor - 2. Ma. Cristina Lata Teleperformance Philippines Former Quality Assistant - 3. Karlo Patino Teleperformance Philippines Former Co-Worker - I hereby certify that the above information is true and correct to the best of my knowledge. Jose Marie R. Beniza