Jose Mora | Freelancer Resume

 - Jose Mora  Barrio Santa Ana donde fue el restaurante La Plancha Sales account manager  Date of birth 03/13/1983  Nicaraguan  Personal vehicle -  Single Skills Excellent attention to detail Communication Skills Native English Native Spanish Fast Learner Languages Spanish English Assets Skillful and Goal Oriented Time management Team leader Recruiter Trainer Interests Sports, Cars, Family Current project 1982 jeep willy Sales Representative Real Estate Dispatch SEO Education High School Diploma From May 1999 to June 2002 New Brunswick High School New Brunswick, New Jersey Work experience Sales Representative From December 2016 to May 2017 Direct Energy,CPL Retail Energy, First choice Power, WTU Texas Inbound sales as well as cold calling to home owners in the state of texas, My duties in this campaign were to answer incoming calls from multiple channels of lead generation as well as cold calling consumers in the state of Texas. * incoming/outgoing sales * upselling other products * Explained product options, related charges and mandatory disclosures clearly and concisely. * presented better options for clients regarding prices * Presenting and delivering information to potential clients * Understanding client needs and offering solutions and support Sales Representative From June 2017 to December 2017 Sprint. Miami Miami, United States Sales and upgrades for inbound sales for Galaxy / Iphone devices as well as answering any question that the customer may have in order to understand how their contract works. Resolving escalated complaints was my main duty everyday * Answered incoming telephone calls and responded to customer questions while maintaining courteous manner. * Informed current and prospective customers of promotions and new or upgraded products. * Explained product options, related charges and mandatory disclosures clearly and concisely, quoted prices and encouraged customers to buy. * Handled diﬃcult and sensitive questions and emotional customers while maintaining professional demeanor. * Entered relevant customer payment information into computer database system. / Computer skills Computer Skills CallTrackingMetrics Thyv Omnitracs Protransport Mojo Podio Xencall Calltools Formulatoclose Salesforce Work experience Collection Agent From January 2018 to December 2018 Martini, Hughes & Grossman Delray Beach, United States Martini, Hughes & Grossman maintains an A+ rating with the BBB and is a leading commercial collection agency, both domestic and internationally. Founded by a Judge and Certiﬁed Fraud * Cold calling B2B using scripts to provide information about product's features, prices etc. * Understanding client needs and offering solutions and support * Creating and maintaining a list/database of prospect clients * Presenting and delivering information to potential clients * Working with sales team when closing sale * Tracking weekly, monthly, and quarterly performance and sales metrics * Building pipelines with channel partners and team members to close sales * Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information Dispatch From January 2019 to October 2019 Miles Away Trucking. Jersey City, United States At miles away trucking in New Jersey and was able to monitor 5 trucks using pro transport and Omnitracs, my duties were to respond to a company's emergency or non-emergency calls for help and information, monitoring routes, updating call logs, and recording call information. keep updates in all 5 trucks that the company owned at the time and provide updates to the broker and the warehouse of their current location and ETA every 15 minutes. * Responsibilities include: planning, assigning and directing work, appraising performance, addressing complaints and resolving problems * Assists with scheduling of workﬂow for drivers * Developing and maintaining strategies to manage carrier base * Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries. SEO Specialist From October 2019 to February 2020 Seo Nicaverse.com, California California I was able to help the company grow and expand using my experience as SEO Specialist. Experience in the ﬁeld helped me to improve and to help the business grow * Keyword search * Sitemap structure * Update and optimize live pages *Create Websites Appointment Setter From January 2020 to July 2020 Jackson Hewitt Tax Service Inc. - Legal Services Alabama City, United States Jackson Hewitt provides year-round support to hard-working clients with innovative, low-cost tax solutions. My responsibilities were to set appointments by reaching out to consumers who used our services in the past and have them either come in with a scheduled appointment or make a virtual appointment, also to inform them that they were able to come in for a cash advance to be able to get money in this hard times. Sales Representative From August 2020 to April 2021 Tradelines Services - Financial Services New York City, United States Tradeline Services is in the business of helping people improve their credit proﬁle and achieve their ﬁnancial goals. My responsibilities in this campaign were to convert cold leads into warm leads to then reach out to the our new clients I spoke with two weeks prior to sell them the tradelines or authorized user accounts to their clients in need of a credit boost. B2B isn't simple but working with the team through slack made us gain more intel on the product and how to sell it. Working with the team was a great experience as well. Appointment Setter From November 2021 to May 2022 Alliance Health Florida, New York, United States At alliance health I was able to develop as a track record appointment setter exceeding the goals the company had set for the team and was chosen to train onboarding agents in order to expand to other states, my duties were to help customers purchase their RT-PCR tests for traveling purposes or for school and also vacations as well as regular check ups. by using call tracking metrics I was able to guide them to the nearest location and Thryve was the software we used to book their appointment and process the sale using their insurance or debit/credit card. Lead Generation From January 2021 to October 2021 Big Block Realty - Real Estate, Florida Gardens, United States As a Real Estate agent, I learned the difference between meeting your sales goal and exceeding it, between providing customer service and providing quality, exemplary customer service. My duties were to collect the ﬁve pillars meaning gather information about the condition of the place, the motivation of the seller, timeline and the price of their property, and then submit the lead into the CRM. In this industry I learned the difference between /