Joseph Andrew Maquiso

MAQUISO, JOSEPH ANDREW, RUIZ 592 Saint Christopher St., Blk. 38 Brgy. 22-C Piapi Blvd., Davao City --JOB OBJECTIVES Given these requirements, I am confident that I have the necessary skills to do the job adeptly and perform above expectations successfully. SUMMARY OF QUALIFICATION ● ● ● ● ● ● ● ● ● ● Ten years of experience in supervising and handling personnel Processed all documents for new hires Detail-oriented with the desire to achieve objectives Multi-tasking personality Desired achieving sales quota and customers/prospect clients relationship Handling sales and marketing planning Preparing marketing plans for achieving sales Experienced in Handle Customer service and Retention Experienced in CRM’s, Shopify, FreshDesk, FreshCaller, and Gorgias Experienced in Email Support and Voice PROFESSIONAL EXPERIENCE MARCH 29, 2021 - AUGUST 13, 2022 ● ● ● ● ● ● ● - CUSTOMER SERVICE REP AND SOCIAL MEDIA MODERATOR WESTGATE NUTRITION Answers E-mail and DM regards the concern of customers Make sure to provide the proper resolution Hide and Answer comments on our social media platforms Checking the status of their orders Providing solutions for the demand for refunds Retain all our customers without a disputes Providing excellent customer service NOVEMBER 2020 - MARCH 30, 2021 ● ● ● ● ● ● CUSTOMER SERVICE REP DLS Inc. Answers E-mail and Calls regards the concerns of customers Make sure to provide the proper resolution Checking the status of their orders Providing solutions for the demand for refunds Retain all our customers without a disputes Providing excellent customer service AUGUST 13, 2020 - SEPT. 22, 2020 - SOCIAL MEDIA SPECIALIST Resilient Media LLC. ● Manage and launch campaign ads on Facebook and Instagram ● Gather daily data budget and spending ● Make sure the ads run and reach the target market. MAY 1 – JULY 31, 2020 ● ● ● ● ● ● FREELANCE E-COMMERCE STORE Answers E-mail regarding the concerns of customers Make sure to provide the proper resolution Checking the status of their orders Providing solutions for the demand for refunds Retain all our customers without a disputes Providing excellent customer service SEPT. 13, 2019 – JUNE 1, 2020 ● ● ● ● ● Manage and handle calls Providing resolution to the concerns of the customer Providing excellent customer service Reading and explaining the bill to the customer Assisting with the technical inquiries of customer FEBRUARY – SEPT. 10, 2019 ● ● ● ● ● ● ● TELEPERFORMANCE PHILIPPINES TSR / SME (SUBJECT MATTER EXPERT) Manage and handle calls Providing skill transfers to agent Providing resolution to agent inquiries Motivate agents Do troubleshooting to the concern of the customer Do sup calls if needed Team player AUGUST 2011 – SEPT. 05, 2014 ● ● ● ● ● ● ● ● ● ● ● ● VXI PHILIPPINES CSR (CUSTOMER SERVICE REP) NJ2 GRAPHICS ADVERTISING SERVICES SALES AND MARKETING MANAGER/ FREELANCE Manage and handle clients Handling sales and marketing planning Preparing proposal for the prospective clients Doing sales presentations for prospective clients Doing background checking for upbeat prospect clients Doing prospecting for cheerful clients Preparing lead generation Handling the concerns of the clients Achieving sales quota Handling concerns for the team members Preparing marketing plans for achieving sales Manage the team members for boosting sales APRIL 2009 – JULY 2011 ● ● ● ● ● ● ● ● ADTECH EVENTS AND PROMOTION MANAGEMENT CORPORATION ACCOUNT EXECUTIVE / SALES AND MARKETING Manage and handle clients Handling sales and marketing planning Preparing proposal for the prospective clients Doing sales presentations for prospective clients Doing background checking for cheerful prospect clients Doing prospecting for upbeat clients Preparing lead generation Handling the concerns of the clients SEPTEMBER 2008 – FEBRAURY 19, 2009 HBC INC. CASHIER/ TEAM MEMBER ● ● ● ● Manage and handle the customer Giving good customer service Handling cashiering of all the customer Manage and handle paper works in terms of month-end reports and sales reports for auditing ● Multi-tasking JUNE 2004 – NOVEMBER 2007 ● ● ● ● AGY COMPUTER SALES AND SERVICES SUPERVISOR / ONLINE GAMER Managed and handled the personnel Creating all processes and procedures for the management Led a hiring team that hired 200 new employees during expansion time Doing payroll for the employees JUNE – OCTOBER 2003 CLICKERZ INTERNET CENTRAL COMPUTER ATTENDANT ● Handling the needs of the customers ● Giving standard customer service JUNE – NOVEMBER 2002 GREENWICH PIZZA CORPORATION SERVICE CREW ● Giving excellent customer service ● Handling the food preparation ● Handling training for the new employees NOVEMBER 2000– MAY 2001 DUNKIN DONUTS CORPORATION COUNTER-PERSON ● Handling the food preparation ● Giving excellent customer service ● Multi-tasking EDUCATION Bachelor of Science in Marine Transportation (2nd year) DMMA College in Southern Philippines Tigatto Road, Buhangin, Davao City Daniel R. Aguinaldo High School (March 2000) Mc Arthur Highway, Matina, Davao City Magallanes Elementary School Magallanes St., Davao City (March 1996) PERSONAL REFERENCE MR. ALLAN TAGUBASE BUSINESSMAN / MEDIAHIVE ADVERTISING QUEZON BLVD., DAVAO CITY, PHILIPPINES - MS. MARIA KARMELA ROSA BUSMEON SUPERVISOR / TELEPERFORMANCE ECOLAND, DAVAO CITY, PHILIPPINES - MS. LILET FERNANDEZ TIER 2 CUSTOMER SUPPORT / VXI GLOBAL HOLDINGS TORIL, DAVAO CITY, PHILIPPINES - PERSONAL BACKGROUND Age : 38 years old Sex : Male Height : 5’6” Civil Status: Single Date of Birth Place of Birth Weight Citizenship : October 4. 1983 : Butuan City : 150 lbs : Filipino