Joseph Babu

Joseph Babu Mobile No: - Email- Career Objective To undertake a responsible & challenging managerial role where I can utilise my skills and experience to give the best output to the company and grow professionally within the organisation. Professional Strengths      23 years of professional experience. 12years’ experience in Logistics. Proficient in various management & operational functions with a high degree of flexibility & resourcefulness. Executive administrator with good inter-personal communications skills while delegating tasks to my team Self-motivated person performing reliably under pressure while working independently. Fast learner & can adapt to changing work environments & situations while ensuring sustainable operational efficiency. Skills at a Glance Air/Sea Services Operations Cost Controlling Customer Service Liase with overseas agents Preparing Invoices Issue credit notes Business Development Overview of operations Achieve budgets, targets Rate negotiation with carriers Cargo handling Invoice checking Professional Experience Leaders Technical Works LLC, Dubai Operations Manager Oct 2015 – To Date Summary: Manage overall operations and is responsible for the effective and successful management of manpower, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws. DFS Middle East Fze, Dubai Logistics Planner Feb 2010 – July 2015 Summary: My role as the Logistics planner consists of responsibilities, which include the analytical planning of flights specific to the Commercial Cargo movement & sector with the appropriate aircraft ensuring cost benefit to customer & simultaneously sustaining a favourable revenue benefit for the company. I also had to ensure through monitoring & supervisionof our operations teams for the smooth ground operations of all commercial cargo deliveries, loading and flight operations in order to meet contractual obligations to the customer, guaranteeing quality of service. Responsibilities:  Plan the movements of all commercial freight on relevant aircraft & follow-through with flight operations.  Liaise with flight operations & cargo sales for final deliveries & load planning of all freight onto specific aircraft.  Monitor & control capacity on every flight especially during build-up.  Check &Liaise with contracted ground handling agents & airport authorities to ensure operations are carried out efficiently & on-time.     Liaise with all remote stations to ensure freight is monitored, received & delivered in a timely fashion. Ensure all pre-flight & post-flight documentation such as POD’s & flight manifests are received & filed for accounting purposes. Monitor & supervise all ULD, straps, nets & other equipment inventories relating to commercial cargo flights, ensuring stock levels are maintained for future flights. Prepare & update flight reports to all destinations. Panalpina/Mach Air Cargo Fze, Dubai Air Freight Coordinator Jul 2007 – Jan 2010 Summary: My role consisted of the commercial interface function between Panalpina & their third party clients, by working under the Mach Air Cargo identity in order to maintain neutrality. In effect the function was 3rd party logistics management & commercial control. Responsibilities:  Co-ordination of all Third Party bookings, deliveries & on-forward space confirmations with the Interline/Distribution Partner in West Africa.  Involved in Third Party capacity management of twice weekly flights, as per bookings & space requirements.  Supervision of Operations for clearing & forwarding of ‘non-ready for carriage’ shipments with Dubai Customs & Dnata at FLC, FG5 & CTO.  Ensuring Flight Ops. Personnel had all freight informationduring flight dispatch after supervising of pallet build-up’s, manifesting, load control & B747 freighter loading.  Involved in Accounts reporting & prepared all Third Party invoicing, Sales returns & Dept. profit statements.  Followed on sales & marketing duties with local Freight Forwarders & Cargo Agents, obtaining and negotiating rates for Air Freight outbound services.  Arranging charters for large volume, project movements (oil-field equipments/UN shipments) by air.  Control all Air Freight shipments departure & arrival by following up with airlines & relevant offices.  Checking shipments arrival &departuresstatus with Operations.  Monitor the field operations team for airfreight shipments.  Ensured familiarity with Government rules & Regulations.  Ability to set-up & implement new air cargo / logistics units as needed. Dubai Duty Free, Dubai Sales / Customer Service Executive (dedicated merchandiser for Porsche Design) Jan 2003 – Jun 2007 Summary: I was responsible for maintaining the Service Excellence standard within a fast-paced, high volume duty-free retail store. This included, customer service, generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS), adherence to Custom Regulations & all Company Policy/Store standards. Responsibilities:  Ensure customers receive outstanding service by providing a friendly environment which includes greeting & acknowledging every customer, handling inquires & complaints in a professional manner  Assist customers in sales function by identifying & fulfilling customer needs, up-sells & add-on purchasing.  Demonstrate an awareness of all product knowledge information, merchandise promotions.  Complete all sales transactions & maintain proper cash & balances at POS registers accurately and efficiently.  Assist in processing & replenishing merchandise; involved in receiving stock, inventory & monitoring floor stock.  Assist in floor moves, merchandising, display maintenance & light store housekeeping  Adhere to Company policies, procedures and practices including pricing, custom regulations & loss prevention. Al Kandoor GRP Factory LLC Administration Manager Jan 1998 - Dec 2002 Responsibilities:  Procurement of projects  Liaison with government service agencies  Controlling opening & completion of projects apart from closely co-coordinating with clients  Recruiting manpower for various positions & project sites  Consulting with various sites and follow up of projects to meet clients requirements  Preparing and estimating project proposals and quotations  Project mobilization and demobilization and allocation of manpower  Fleet management of vehicles & equipment to various project sites  Handling of day-to-day Accounting functions - General ledger analysis, posting and support, Provide support of payroll and accounting clerk functions, Support for Accounts Receivable & Payable functions, Bank reconciliations, Development of vouchers &reports Assist with budget & account analysis, Time keeping, monthly invoicing, payment follow-up, petty cash maintenance, generation of daily & periodical reports, independent correspondence, printing &stationery control, tools inventory, minor purchases and data entry. Skyways International, Dubai Operations Manager Oct 1995 - Dec 1997 Skyways International was an aircraft chartering & air transport company in Dubai, so my duties & responsibilities were identical to those I had while working for Asia Air Travel & Tourism. Asia Air Travel & Tourism, Sharjah Operations Manager Jun 1993 - Sep 1995 Responsibilities:  Supervising the palletizing of Export cargo for freighters & passenger flights.  Responsible for handling flights as allocated by the warehouse supervisor including planning & preparing unit load devices & loading equipment requirements.  Responsible for directing all loading/offloading in accordance with loading instructions, complying with all regulations while handling dangerous goods.  Arranging unit load devices for the Freight Forwarders direct loading to freighter aircraft, supervising loading teams & equipment operators & allocating duties for the staff under control around the aircraft/baggage belts.  Arranging manpower for the full shift, next shift and different areas of the operations.  Inspecting all holds of the aircraft to ensure the load is properly secured with heavy items securely restrained & meeting floor limitations.  Executing baggage identification/screening & sequence recording procedures before loading to ensure security requirements are completed on schedule.  Receiving outbound cargo, mail, baggage at airside & physically check the service ability of the units immediately.  Working towards complying of all safety instructions at all times & reporting any damages to the aircraft immediately.  Formulating all relevant paperwork to ensure that aircraft/load delivery schedules are completed on time, preparing irregularity reports & dispatching relevant messages.  Responsible for updating flight handling reports, utilizing received/generated information to ensure that all supporting & substantive documentation is available, identifying, monitoring &reconciling irregularities & discrepancies to achieve service & quality standards. Int’l Inspection Services Ltd. (Div. of Lamprell SHJ) Office Administrator Responsibilities:  Coordination with clients & liaison with government service agencies  Consulting with various project sites Dec 1991 - Apr 1993    Mobilization & demobilization of projects Allocation of manpower, vehicles & equipment to various project sites according to the schedules providedInventory of tools & minor purchases Other general office routine works such as: Prepare monthly financial reports, Review all financial process & procedures, Initiate process changes & improvements, Improve efficiency, Invoice production jobs in a timely manner, Invoice clients, Verify client reports, Prepare journal entries & Special projects as necessary, time keeping, petty cash maintenance, generation of daily and periodical reports for the management, independent correspondences, printing and stationery control, travel management & hotel bookings. Educational Qualification Academics College University Year BBA (Business Administration) via Wisdom Institute, Dubai Madurai Kamaraj University 2008 Commerce The Sharjah Indian high school Pre-University 1988 CBSE The Sharjah Indian high school Delhi Board 1990 IT Literacy   Operating Systems: Windows 7.0 & above Business Applications: Microsoft Office (Word, Excel, Powerpoint, Outlook etc.), Adobe Photoshop. Other Activities      Customer Service Seminar: ‘One Airport One Customer’ Customer Service Seminar: ‘Harmony in Cultural Diversity’ Customer Service Seminar: ‘Give Them the Pickle’ Represented Sharjah Indian High School in Inter-School Athletics Meet held in Abu Dhabi Represented Sharjah Indian High School in Inter-School Football & Cricket tournaments Language Proficiency  Spoken: English, Hindi, Malayalam  Written: English, Hindi (basic) & Malayalam Personal Information Nationality: Indian Marital Status: No. of Children: Driving License: References: Married Two (2) Dubai, UAE Upon request Date of birth: June 12, 1971 (I hereby declare all the above information is correct to my knowledge & belief) - Joseph Babu