Joseph Kalonji

JOSEPH KALONJI 7777 Normandy Blvd • Jacksonville, Florida 32221 • - •-_____________________________________________________________________________________________ IT CONSULTANT _____________________________________________________________________________________________ PROFESSIONAL PROFILE: High performing Information Technology professional with 7 years of experience in advanced business applications. Proven achiever who has aligned technology and business to generate cost-effective solutions. Skilled performer who has balanced business and tech needs while leading projects to successful completion that exceeded expectation. Compassionate yet demanding leader and mentor who has guided multiple teams. Optimistic, imaginative, hardworking self-starter exceptional multi- tasking ability. CORE COMPETENCIES:                   Strategic Planning/Budgeting Project Management Fully bilingual English/French Strategic Alliances/Negotiations Mergers/Business Integration Quality Assurance and Productivity Improvement Cost Savings Resource Planning and Allocation Process and Procedure Redesign Customer Solutions Project Risk Management Standards and Best Practices Team Building Tutoring Mentoring Career Planning Life Skills Teaching Professionalism AREAS OF IT EXPERTISE:            SAP BASIS Enterprise Resource Planning SAP Advanced Business Application Programming Oracle Database Windows Windows PowerShell & Command Prompt Microsoft Office Adobe Photoshop, Adobe Premiere Elements, & Adobe Audition Magix, Cyberlink, Power Director, iMovie & WLMM Windows Server VPN (Virtual Private Network) & Cloud Computing Mobile Device Support (BES, Active Sync, Blackberry, Samsung) EMPLOYMENT EXPERIENCE: Systems Consultant Jan 2018 – Feb 2019 REDTAG/TRAVELBRANDS MISSISSAUGA, ON, CANADA  Windows Server administration  Server installation and configuration  Monitor server memory and make recommendations  Manage Active Directory and group policy  Monitor and manage the Oracle environment for Redtag/Travelbrands  Monitor and troubleshoot Mac print server  Configure IP addresses on Windows 7  Configure the Avaya virtual private network set up  Reimaging and joining PC's to domain  Trouble shoot desktop issues remotely via VNC as well on site  On site hardware troubleshooting of servers, printers, projectors, pc's, laptops & phones  Conduct company-wide training webinars for use of Web Apps  Set up phone lines and configure Static IP phones for Redtag/Travelbrands users  Creating email accounts, reset passwords, and enable shared drives with Active Directory  Installation and configuration of applications such as MS Office, Office Communicator, Google Chrome, Microsoft Silverlight, Adobe Programs. Bilingual Systems Consultant Dec 2016 – Dec 2017 COMPUCOM MISSISSAUGA, ON, CANADA  SAP Systems Analyst providing support for Purolator & Canada Post users at CompuCom  Responsible for managing the SAP environment by configuring, monitoring, tuning, and troubleshooting SAP technical issues as well as scheduling and executing the SAP transport system.  SAP GUI 7.30 Installations & User Access  SAP GUI Troubleshooting  Software distribution through SCCM  Microsoft office support (Installation, Repairs, & Mail Merge)  Perform SAP client administration (create client, copy client, delete client, export/import client)  Manage SAP users, authorizations and profiles  Creating user accounts, reset passwords, and enable shared drives with Active Directory  Windows 7 Troubleshooting and printer driver configuration  Installation and troubleshooting applications such as MS Office, SAP GUI, Oracle Database, Symantec Anti-Virus, Adobe Programs, Cisco VPN & Jabber, Citrix Web Client, IBM Lotus, McAfee Virus Scan, Scantron, Microsoft Silverlight, VMWare, WinZip, Sharepoint & Visio  Reconstruct .pst files and rename .ost files  User access administration through cloud control (cloud computing) for BES 5 & BES 10  Remap drives & mapping mailboxes Bilingual Systems Analyst Oct 2011 – Dec 2016 NCR CORPORATION MISSISSAUGA, ON, CANADA  Analyze Esso, Shell, Sobeys & McDonald’s systems  Technical Lead for New OS deployment and business application installation  Escalations & application support (VMWare, SQL Server, IIS, SAP GUI)  Mobile Device Support for iPhone, Blackberry & Samsung ( BES 10 & Active Sync)  Microsoft office support (Installation, Repairs, & Mail Merge)  System Back Up & Restore  Troubleshoot VPN, LAN & WAN  Technician dispatching & on site system monitoring  Troubleshoot McDonald’s server using Windows Server 2008  Employee training & Monitoring  English to French verbal and written translations  Lead for McDonald's Human Resources Information System LANGUAGES: English & French