Joseph Matthews

Joseph T. Matthews 122 East Turnbull Ave, Havertown, PA 19083 Tel:- Email:- EXPERIENCE University of Pennsylvania, Philadelphia, PA  10/2015 – 04/2018 Senior Systems Engineer - Division of Public Safety • Direct supervisor to IT Support Specialist and provided escalation-based support for end-users and executive level employees on an needed basis. Hosted server short meetings during the week to not only provide direct information related to projects that were in the works but also to obtain current trends of issues involving end-users (hardware and software) • Direct management of all internal, enterprise-based, divisional IT infrastructure including: Active Directory (User modifications, Group Policy and DNS) and Disaster Recovery for cost center of 175-225 employees • Planned, coordinated and implemented the refreshment of a VMware virtualized server environment to a highly redundant; on-premises VMware environment utilizing vSphere Enterprise Plus 6 and vCenter Server 6 for the purposes of not only refreshment of aging hardware but to provide easier maintenance as previous set-up consisted of two entirely separate clusters and management tools (vCenter servers) • Planned, coordinated and implemented the installation and utilization of a NetApp fiber channel SAN (FAS2552) consisting of two controllers / two disk array shelves and seventy-five terabytes of usable storage to be used alongside as the primary storage the virtualized environment previously stated • Management of 70+ virtualized servers utilizing VMware vCenter Server 6.0 (later 6.5) along with tools for accessing servers directly such as Microsoft Remote Desktop or Putty (for Linux based operating systems) • Implementation and management of BMC Footprints 12, hosted on Windows Server 2012 R2 via Tomcat for the purposes on an internal, IT support tracking system   • Planning and deployment of the Veeam Backup & Replication Enterprise Plus solution utilizing NetApp direct-access storage snapshots for our 70+ virtualized servers  • Deployment of the physical security access control software C-Cure 9000 (SQL Server and Application Server) with the support of the software vendor. Product installation was the precursor to the replacement of our existing C-Cure system (Version 800) • Management and Maintenance of iSCSI SAN (Dell EqualLogic) before replacement utilizing web-based graphical interface provided with the hardware • Deployment of a redundant firewall system utilizing Fortinet hardware for the purposes of threat prevention and web filtering  • Deployment and implementation of KACE Systems Management System for the uses of: Asset / Inventory Management, Patch Management and Service Desk Tracking  • Implementation and management of Microsoft Sharepoint Server Enterprise 2016 and Microsoft Project Server 2016 for the purposes of project management (physical security projects) and the replacement of the existing intranet site hosted on Windows Sharepoint Services 3.0 • Management of multi-node Microsoft Exchange Server 2010 running in a DAG configuration consisting of: client access server / hub transport and two mailbox database servers for redundancy   • Development and Deployment of customized PHP/HTML based web application that was used for the purpose of tracking physical exterior doors to buildings and whether the physical security hardware related to said door needed to be updated • Monthly review of vulnerability reports utilizing Nessus followed by remediation of issues contained within the report including system patching and recommended fixes. System patches installed to affected servers via tools such was WSUS or Shavlik (now Avanti Patch) • Budget coordination and planning for technology resources for each fiscal year in preparation of possible projects and on-going operating expenditures Global Internet Management, Bala Cynwyd, PA 09/2014 – 09/2015 Senior System Administrator • Direct supervisor to both our support engineer and junior system administrator in addition to a contracted network engineer. Worked with direct reports on both projects, provided daily updates but also assisted with training and support escalation is so required • Implementation and management of cloud-based, production environment utilizing the VPC EC2 platform of Amazon Web Services for the purposes of hosting client websites along with their respective SQL-based databases • Installation and management of multiple servers dedicated to the hosting of Microsoft SQL Server 2008 & 2014 to be used for client website databases • Implementation and management of an on-premises virtualized environment utilizing VMware environment consisting of five nodes and a physical server hosting vCenter Server 6.0 for the purposes of cutting down our physical server footprint of 25+ servers and an effort to cut down on power consumption • Implementation and management of an on-premises an Asterisk based VOIP system (Elastix) to be used for communications with internal employees and external clients   • Implementation and management of Microsoft System Center 2012 R2 that was used for the purposes of configurations management but also system reporting • Implementation and management of a Microsoft Dynamics CRM 2015 as a replacement for our existing cloud-based CRM solution (SalesForce) and as a cost-saving measure • Coordination and deployment of Microsoft Hosted Exchange via Office 365 for client usage including the migration of email from a legacy IMAP server  • Coordination and deployment of Google Apps to replace our existing, on-premise mail server in an effect to cut down on maintenance and management time required • Management of Active Directory infrastructure consisting of four domain controllers (two on-premises and two hosted on AWS) along with regular task and maintenance (user modifications and GPO) • Management of Active-Directory integrated DNS which was highly used for the purposes of pointing client websites to their respective database servers • Deployment of Microsoft Office 2013 Professional Plus via Group Policy  • Implementation and management of Microsoft Sharepoint Server Enterprise 2013 that was used for the purposes of technology documentation • Implementation, Management and Maintenance of an on-premises SAN (Synology Diskstation) used for the purposes of network-based virtualization storage utilizing iSCSI • Daily management of network-based infrastructure including: Data Retention, Disaster Recovery & Cisco Networking Equipment  • Budget coordination and planning for technology resources Tamman Technologies, Inc 11/2012 – 07/2014 Senior Systems Administrator • Desktop support for all internal users  • Assist with internal support of Tamman's 40 virtual and physical servers  • Responsible for monitoring server updates, backups, reporting, etc.  • Take all client support phone calls, triage, and complete as many tickets as possible  • Support application, desktop, server, network, telephony, mobile, and cloud issues for clients  • Client-site support on an as-needed basis  • Various other IT-related tasks as needed on a per-project basis Wooden Indian Tobacco Shop 02/2011 – 11/2012 Sales / IT • IT support for desktop computers, surveillance camera system, and audio/visual equipment  • Retail sales, Customer satisfaction.  • Inventory tracking  • Purchasing and receiving  • Direct customer relations Mapes Stores, LTD 10/2004 – 10/2010 IT Supervisor 06/2008 – 10/2010 • Directly responsible for day to day systems administration  • Inventory reporting, Daily sales auditing, End user training  • Help desk support for four remote locations  • Webmaster (design, programming, administration)  • SAP Crystal Reports (creation, programming, implementation, scheduling)  • CCTV network camera administrator (installation, support, training) Salesperson / Cashier 10/2004 – 06/2008 • Cashiering transactions  • Retail communications  • Handling customer service issues in a teamwork environment  • Customer assistance in a friendly and professional manner which is accomplished using excellent communications skills and strong customer service knowledge EDUCATION Haverford Senior High School PRODUCT KNOWLEDGE Desktop OS Platforms  Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Ubuntu  Server OS Platforms  Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Ubuntu Server  Network Infrastructure  Cisco Catalyst, Cisco ASA, Cisco Meraki (Firewalls), Watchguard (UTM Firewalls), Fortigate (UTM Firewalls), Juniper (Firewalls), Brocade (Fiber Channel Switches), Ruckus Wireless (ZoneDirector & Access Points)  Domain Services Active Directory, Group Policy Objects, DNS Virtualization Technologies VMware vSphere, VMware vCenter Server, VMware Horizon View Support Ticketing Platforms BMC Footprints, BMC Remedy, KACE K1000, OTRS, ManageEngine ServiceDesk Physical Security Platforms (Access Control / Alarm Control) C-Cure 800, C-Cure 9000, Bosch Radionics, Kerisys Doors.net Physical Security Platforms (Video Surveillance) Genetec Security Center, Flir, GeoVision Network Based Services  VPN (L2TP, PPTP, OpenVPN, SSL VPN), File Sharing (AFP, SMB, NFS, DFS)  Storage Platforms  EMC, NetApp, Synology, Dell EqualLogic  VOIP Technology  Asterisk, 3CX, Zultys, Jive, Kerio Operator  Application Based Servers  Microsoft Sharepoint (2007, 2010, 2013, 2016), Microsoft Exchange Server (2010, 2013, 2016), Microsoft Dynamics CRM 2015, Microsoft System Center 2012 R2, Microsoft SQL Server (2008, 2012, 2014), Microsoft Project Server (2013, 2016), FileMaker 11 Server, FileMaker 12 Server, Altassian Suite (Jira, Confluence, Greenhopper), Kerio (Connect, Workspace), Apple Wiki  Web Hosting Technologies  Apache, Tomcat, IIS, nginx  Cloud-Based Services  Microsoft Office 365, Google Apps, Microsoft Online (Exchange & Sharepoint), Microsoft Azure (Compute, Storage, Database), Amazon Web Servers (EC2, EBS, S3, RDS, IAM, VPC)  Development Tools  Microsoft Team Foundation Server (2010, 2013), Microsoft Visual Studio (2010, 2013, 2015), xCode  Desktop Applications  SAP Crystal Reports, MS Office 2003 – 2016, FileMaker 11, FileMaker 12, Autodesk, AutoCAD, Maya, 3DS Max, Video Editing Suites (Final Cut, Avid, Premiere), Digital Graphics (Photoshop & Illustrator), Axure RP Programming, Web, Scripting and Database Languages  HTML, Powershell, Puppet, BASH, Chef, ASP, PHP, SQL SKILLS • Architecting of technology-based solutions (on-premises and cloud-based) • Systems administration • Systems engineering • Network engineering • Ability to speak with non-technical users to explain technology related questions and concerns in ways that can understood properly • Ability to troubleshoot on the fly  • Supervisor of direct reports   • Consistently up to date on new, emerging technologies (form of home reading)