Joseph Misa

Joseph Canete Misa 10-932 Curva San Vicente Lilo-an Cebu, 6002 Mobile: - e-mail:-skype id: mcjosh31 Career Objectives: A self-starter individual with background knowledge on airline/aviation management, customer service and manufacturing industry. Have the ability to communicate effectively to the needs of the clients with great flexibility in handling the task professionally. Meticulous in handling administrative work related documentations and ensure to have a great accuracy before submitting to the respective departments. With my experience working as a virtual assistant would somehow teach me the sense of urgency and do the tasks effectively and accurately. Summary of Qualifications: Work at Home Operations: • Freelance Virtual Assistants handling a wide range of tasks • Handling email and chat support • Email handling, customizing email and email outreach • Data entry and basic office administrative tasks • Lead generation for the assigned campaign • Can effectively communicate the needs of the clients through skype and email Airport/BPO Operations: • Can effectively communicate needs to vendors and customers • Have the ability to train staffs on new standards and procedures • Capable of managing the daily airport operations • Able to set up budget and work within the constraints without spending more necessary • Organizational skills to ensure that every aspects of the airport runs smoothly • Effective decision making in times of airline downtime or disruption • Expertise on manpower scheduling/roster to the assigned agents • Expertise on check-in counter requirements such as visa checks based on TIMATIC, return/outward ticket passport validity • Well trained on airport security procedures (passenger's profiling, check-in baggage security questions and other security guidelines pertaining to the airport's safety standards) • Handles several airlines for ground handling operations such as Jetstar Asia, Lion Air, Mandala Airlines, Palexpress(former Airphilexpress), Scoot, Tiger Air, Vietjet and Cebu Pacific Air • Widely knowledge on the systems use such as Navitaire, Skyspeed, Sabre and SMILE SQ-Kriscom Manufacturing Operations: • Can supervise more or less 100 subordinates per cell/department • Knowledgeable on SPC, FMEA, Process Walk and 8D Formulation in a 5S environment • Conducts project studies for continuous improvements in a production • Effective decision making in times of costumer concerns • Well trained on line-balancing for production output • Expertise on production planning and inventory control • Organizational skills to ensure all production output will be handle smoothly Work Experiences: Freelance Virtual Assistants Upwork February 2017 - Present VA/Personal Assistant for a Range of Tasks JLK Enterprises, Incorporated March 2017 - Present General Function: – My main responsibility is to do online research with regards to the contact information of his guests needed for my clients. I'm also doing a range of tasks like handling emails, research some important articles needed, data entry, finding email addresses and some office administrative tasks. Virtual Assistant with Outstanding Communication Skills Back Office Support February 2017 – March 2017 General Functions: – My main responsibilities are website research, influencer research, customizing emails, finding email addresses, data entry and email outreach. Marketing Associate – Lead Generation Webleads Inc. March 2017 - Present General Function: – I work with professionals in the medical billing provider industry to help make their business more successful, though the use of provider of high quality medical leads. My position spans a wide array of specialties that require me to work directly with clients on an executive level, helping to manage their medical billing services. At Medical Billing Leads we take pride in our level of service and communication, and we have clients that are thrilled with our performance. We prove this on a daily basis and look forward to earning their business and building a long term relationship. Reservation Sales Specialist WIPRO BPS Ltd GAGFA IT Tower F. Cabahug St Barangay Kasambagan Cebu City 6000 Cebu, Philippines February 2016 – Present General Function: - A reservation sales specialist is responsible for assisting customers with purchasing travel tickets. Aside from purchasing tickets our main responsible is to cater the needs of our customers like rebooking, flight cancellation and others pertaining to airline services. Specific Task Responsibility: - Customer Service Communication Skills: Listen and help resolved conflicts with customers. - Patience: Deal with confused or irate passengers and would assist them in a polite way even in stressful situation. - Problem-Solving Skills: Solve customer issues, sometimes without seeing their actual problem first hand and made customer happy. Airport Duty Manager Asia Pacific Star Private Limited (SATS LTD) Singapore Changi Airport February 2011 - February 2015 General Function: - An Airport Duty Manager is responsible for the day-to-day operation of the facility. The position has a broad range of duties, including managing transportation schedules, supervising employees and coordinating with vendors (airline clients). Manager are also responsible for compliance with airport laws for the safety of the passengers. Specific Task Responsibility: - oversees the daily ground handling operations of the airport - operation duties may include monitoring flight schedules, inspecting airport property for safety concerns, and coordinating multiple department activities - spend time making sure that airport services are operating smoothly in terms of its manning resources - monitor internal departments and outside vendors for compliance and may also be required to attend conference or undergo training to ensure compliance is up to date - ensures daily briefing of staff with regards to SOPs for counter and gate duties - intervene when passengers are angry and upset; ultimately responsible and may be required to interact with passengers on a daily basis to solve problems or answer complaints - managing all airport staffs which includes staff supervision, performance evaluation and disciplining of the staffs when needed - ensures that staff's training is current in accordance to the airports's guidelines and procedures - ensures monthly reports such as NTL/INAD, FIM, LCI, FIL and SALES must be submitted to the respective airline departments Airport Customer Service Agent Goldin Enterprise Private Limited Singapore Changi Airport March 2010 – February 2011 General Function: - An airport customer agent is responsible for making sure that passengers and their luggage are safely boarded the right aircraft at the right time. A first person that passengers meet as they start their journey and ensure to give them a warm welcome and a positive experience. Specific Task Responsibility: - dealing with passenger enquiries about flight departures and arrivals - check-in the passengers for their respective flights - seat number allocation of the passengers to ensure the weight and balance of the aircraft (if it is not a full flight) - ensure to check the requirements upon accepting the passengers (e.g. Visas, return/outward ticket, passport validity) - providing boarding passes and luggage labels - telling passengers about luggage restrictions (security questions) - weighing baggage and collecting any weight charges - taking care of passengers with special assistance (wheelchair, expectant mother, unaccompanied minor, young passenger, VIPs, etc) - calming and reassuring nervous passengers - must ensure the safety of passenger when boarding the plane on a ramp or staircase in a courteous manner - must fill out paperworks associated with administrative duties before hand over to the LCC1 Plant Process Engineer Myservel Manufacturing Corporation SFB1 Mactan Economic Zone, Lapu-Lapu City 6015 Cebu, Philippines February 2008 – February 2009 General Function: - To support company objectives by ensuring the efficient, effective and desirable service for the Process Engineering in coordination with the manufacturing. Specific Task Responsibility: - maintain and oversee engineering approved work methods and procedures in manufacturing process to conform requirements on problematic parts - conducts studies/evaluation in determining line capacity, standard time and line balancing on existing line processes and initiates/recommends changes or modifications to improve line efficiency - Ensure work processes are optimum level, to the right rate and quality of output in order to meet the customers need - coordinate with line maintenance technician and utility workers to ensure tools and fixtures are in good condition, work area housekeeping is in order - participates in meetings and presents information about product processing status; gathers and analyses data for technical reports - assist in investigation of specific customer complaints to identify root cause and effective corrective and preventive action plans - attends to matters that may be assigned by his/her superiors from time to time - cooperate with LEAR process engineering counterparts with regards to line engineering issues, sharing of information on line productivity and constant communication to any engineering issues Process Engineer Globalwear Manufacturing Incorporated – SportsCity International Philippines SFB2 Mactan Economic Zone, Lapu-lapu City 6015 Cebu, Philippines July 2007 – March 2008 General Function: - Responsible for the continuous flow of material, inventory control and method improvements. Specific Task Responsibility: - get and analyze each process cycle time - identify and set buffer stock allocation - facilitate line balancing - make line mapping (after line balancing) -gather and analyze data for improvements (production downtimes) - identify the most efficient number of workforce in a cell - monitor and improve cell productivity - coordinate with the line leader to achieve production target - coordinate with the planner for the continuous flow of material - identify bottleneck operation to improve line productivity - implement and follows standard operating procedures Educational Attainment: Bachelor of Science in Electronics and Communications Engineering (BSECE) University of San Jose-Recoletos Magallanes Street, Cebu City March 2006 Seminars and Trainings: • SMILE Orientation Programme April 2010 • CHANGI Orientation Programme February 2011 April 2013 (recurrent course) • Customer Service Training April 2010 / March 2011 April 2013 (recurrent course) • Dangerous Goods Regulations April 2010 April 2012/2014 (recurrent course) • Jetstar Asia Product Knowledge and Navitaire System Training May 2010 • Lion Air Product Knowledge and Sabre System Training July 2010 • Palexpress(Airphilexpress) Product Knowledge and Sabre System Training September 2011 • Mandala Airlines Product Knowledge and SMILE SQ-KRISCOM System Training September 2011 • Scoot Product Knowledge and Navitaire System Training September 2012 • Tigerair Product Knowledge and Navitaire System Training October 2014 • Cebu Pacific Air Product Knowledge and Navitaire System Training October 2014 • Pre-processed Training (DELTA ACCOUNT) February 2016 • Processed Training (DELTA ACCOUNT) March 2016 • Becoming the Voice of DELTA and Product Knowledge March2016-August2016