-
Joven Cloza
-
Customer Relationship Manager
Metro Manila, Philippines
linkedin.com/in/joven-cloza-3000b711a
live:jcloza
Persuading and Influencing are my top skills. I am a Customer Relationship Manager with 5+ years of combined experience in customer
service, sales, negotiation, researching, and data entry. I am seeking for an opportunity as a Freelance Virtual Assistant and I am
positive that all of the skills that I have acquired from my previous work experience will empower me to become an Exceptional Virtual
Assistant.
WORK EXPERIENCE
SKILLS
Relationship Manager
Advanced Credit Management Philippines Pty
Ltd
05/2017 – 04/2019
ACM Group acquires non-performing debts from financial institutions and
leading telecommunication providers in Australia.
Achievements/Tasks
Customer Service
Email Marketing
Lead Generation
E-Commerce Management
Basic Graphic Design
Content Creation
Awarded as Locate Victor for 3 consecutive
months(Number 1 Skip Tracer)
Basic Web Development
Administered key relationships with our debtors.
Social Media Management/Marketing
Initiated outbound/inbound collection calls.
Located missing debtors.
Video Editing
WordPress Development and Dashboard
Management
Utilized respectful communication to negotiate payment.
Established Rapport to the debtors.
Sales/Licensing Support Specialist
ALI I.T. Support Services, Inc
06/2016 – 04/2017
ALI I.T. Support Services Inc. takes into account that outsourcing is one of
the most cost-efficient ways to run any business.
Achievements/Tasks
PERSONAL PROJECTS
Video Greeting (06/2019 – 06/2019)
I'm the one who created our Video Greeting for our Class in
Virtualahan and this is the link: https://youtu.be/ADxbIkRS1Ak
Delivered operational support to the Product Managers
and Sales Managers
ACHIEVEMENTS
Ensured customers have pre and post-sales support,
customer query & escalation management
Locate Victor (04/2019 – 06/2018)
Highest number of located customer for 3 consecutive months.
Consolidated order processing and billing
LANGUAGES
EDUCATION
Online Job Skills Training(Digital Skills)
Virtualahan
05/2019 – 06/2019
Courses
Mastering Google
Applications
Data Collection and
Management
Digital Tools and
Automation Management
Digital Marketing
including social media
algorithm and analytics
English
Filipino
Full Professional Proficiency
Native or Bilingual Proficiency
INTERESTS
Reading
Social Media
Watching Documentaries
Blogging
Singing
Badminton
Online Games
Volunteer Work
