Jovie De Gracia

Call Center Advisor with over 8 years of customer service experience as an Outbound Agent . 8 months Inbound Agent for Billing and Inquiries. Areas of expertise include billing and account reconciliation, conflict resolution and collection.

Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.

Customer-focused customer service professional with strong out-bound call center experience.

Proven ability to deliver outstanding customer service, handle customer service queries within first contact, and meet department goals. Detailed oriented with strong work ethic, problem-solving, communication, interpersonal and teamwork skills.

Exhibits a high level of professionalism and excellent interpersonal skills, Strong relationship-building skills and results-oriented approach will make me as an asset to the company.