JOY M. MANIMTIM
Address: 12 Sambong St. Western Bicutan, Taguig City, Metro Manila, Philippines 1630
Mobile: -
E-mail-
OBJECTIVE
To work with a company where my experience will be put to good use, where learning and opportunities to grow my career is present.
WORK EXPERIENCE
Postal Impact (PostalImpact.com)
Feb 2019 up to Feb 2021
ASSIGNMENTS
Virtual Assistant – Analytics and Data Management
Duties and Responsibilities
Data Maintenance
Performing data audits for existing clients, focusing on their marketing trackers, and other relevant reports
Spot checking new clients’ marketing tracker for incoming data from their CRM to Google Sheets.
Get familiarized with the client’s CRM and be able to recognize KPI data for tracking
Maintaining client’s tracking data by performing a deep dive into their CRM and grabbing KPI data and entering the data to their tracking sheet.
New Client's tracker, CRM, and Phone System setup
Setup of new clients' trackers, Ops files, and Client Info sheets using Google Sheets
Setting up tracking numbers for each client, and updating their CRM, tracker, and Client Info Sheet using their Phone System and Google Sheets
Zapier integration - Connecting client's CRM and/or Phone system to Google Sheets via Zapier integration and applying new 'zaps' as needed for each client.
CRM setup - Check and setup trigger buttons for Globiflow to catch on and connect to Zapier, then Google Sheets
Report creation and tracker updates
Create and update reports as needed by the client and/or our company
Gather raw data from various resources (pertinent individual from a specific department and/or a CRM)
Collate, check, and clean data to facilitate its interpretation
Analyze data, with consideration for relevant variables such as KPIs, missing information, and outliers
Report insights from gathered data
Be able to recognize opportunities for improvement specifically in our tracking capabilities by:
Be on the frequent lookout in improving efficiency in using our tools (MS Excel, Google Sheets, Podio, Zapier)
Acquire more knowledge in the effective use of MS Excel and Google Sheets, specifically of formulas and pivot tables
Renters Warehouse (renterswarehouse.com)
May 2018 up to December 2018
ASSIGNMENTS
Virtual Assistant – Invoicing/Data Entry
Duties and Responsibilities
Invoicing Virtual Assistant - Renters Warehouse
Enter data from invoices sent through email to Renters Warehouse CRM
Ensure invoices are billed with a keen eye on quality
Ensure that all invoice-related inquiries are attended to
Recognize situations that needed to be escalated to the client
Familiarize and understand various tools necessary to execute job required (AppFolio, ZenDesk, Xero).
Report productivity and attendance to the Maintenance Business Coach (Supervisor)
Rebus Technologies Inc. (OneLotto.com)
March 2016 up to November 2016
PH V Corporate Center 125 L.P. Leviste St., Salcedo Village,
Makati City, Metro Manila, Philippines
ASSIGNMENTS
March 2016 up to November 2016
Supervisor
Customer Service Department (Operations)
Duties and Responsibilities
Supervising Customer Service Department duties and responsibilities
Sales Management
Standard Operating Procedures
Training and Development
Performance Reviews
Administrative tasks
Managing progressive discipline and complaints
World Hub Services Corp. (Topbet.eu)
January 2013 up to December 2015
9/f ACCRALAW tower 30th street corner 2nd avenue,
Crescent Park West, Bonifacio Global City, Taguig
ASSIGNMENTS
December 2013 up to December2015
Supervisor
VIP, Sales and Services Department (Operations)
Duties and Responsibilities:
Supervising VIP and Sales Department duties and responsibilities
VIP and Sales Management
Marketing Campaigns Management (Sales)
Escalations Management
Training and Development
Performance Reviews
Administrative tasks
Managing progressive discipline and complaints
May 2013 to December 2013
VIP and Sales Representative
VIP and Sales Department
Duties and Responsibilities:
VIP account and escalations management
Inbound and outbound sales conversion
Conversion Campaigns (New sign-ups)
Reactivation Campaigns
Retention Campaigns
Inbound and outbound customer service
Maintains quality data representation for both reports and record logs
January 2013 – April 2013
Customer Service Representative
Customer Service Department
Duties and Responsibilities:
Answering incoming calls from the Customer Service Queue.
Processing deposits and payouts to existing customers.
Creating the daily event article for Customer Service Agent's reference.
Sutherland Global Services (Ebay North America)
September 2011 – October 2012
Customer Service Representative
Duties and Responsibilities:
Providing excellent customer service based on customer satisfaction and first transaction resolution through inbound calls.
Assisting customers of the various aspects of the Ebay website particularly in buying, selling and registration.
EDUCATIONAL ATTAINMENT and references
To be submitted upon request.
