Joy Tubalinal

 Joy T. Tubalinal Mandaluyong, Metro Manila, Philippines Cell:- Email:- Career Overview To share to the business institutions all the values, knowledge, and ideas I've gained from school and also to my previous work. To achieve the company's goals in providing excellent services or product to the market and to achieve the targeted profit of the company Skill Highlights Citrix application MS Application Meets/exceeds goals Administrative Support Customer service Self-starter Attention to detail Meet deadline Core Accomplishments Research: Investigated and analyzed client complaints to identify and resolve issues Computer Proficiency: Created PowerPoint presentations that were successfully used for business development Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency Professional Experiences Quality Reviewer 07/01/2014– Present Accenture Manila Quality auditing and data analyzing; Provide effective feedback, conduct quality huddle, calibration and provide process updates to the team. Execute specific areas of responsibility/deliverables with minimal supervision. Claims Processor 09/12/2011-06/30/ 2014 Accenture Manila Develop and maintain standards for data base integrity, corrective actions, database alignment, and manage communication process with other department regarding database improvements. Communicate database maintenance and update issues to onshore counterparts for resolution. Provide support for data transactions that cannot be administered automatically due to system limitation and/or data integrity issues. Seek efficiencies in work practices to achieve automation when possible. Ensuring the relevant information is maintained and delivered in an accurate and timely manner. Escalate issues and seek advice when face with non-standard issues/problems. Cross skilled to process on different buckets within deal and cross deal. Investigate and analyzes order escalations and rejects. Participate in huddles and process-related updates. Governor’s Staff 07/01/2010-03/30/2011 Provincial Capitol Catanduanes prepare communication letters such as recommendation letters, thank you letters, endorsement letters, etc.; forward documents signed by the governor to his authorized staff or personnel; answering phone calls; greet visitors and determine whether they should be given access to the governor; manage and maintain governor's schedule; and other tasks as instructed by the governor. Highest Education: Bachelor's/College Degree in Political Science Institute/University: Catanduanes State University Graduation Date : March 2010 Years of Experiences: 8 years Personal Particulars & Preferences Date of Birth : 2 Jun 1990 Gender : Female Height : 5’ 1 Weight: 136.4 lbs Availability: Immediately