Joyce Anne G. Florendo

A professional technical support engineer with ten years of working experience in the Business Process Outsourcing industry.

Knowledgeable Technical Support Engineer ready to undertake the management of challenging technical environments. Consummate provider of flawless operational continuity. A proponent of consistent technological growth through exceptional engineering.

Who am I?

⚡Enthusiastic

⚡ Organized

⚡ Positive with a can-do attitude

⚡Resourceful

⚡ Empathic

⚡ Client-driven person

⚡A team player but can steer the ship alone if need be.

⚡Deliver complete work that will exceed your expectations on or before deadlines.

What can I offer as technical support?

⚡ Answer chat or emails within SLA.

⚡ Understand the issue before providing a resolution.

⚡ Build rapport with the customer.

⚡ Identifying hardware and software solutions.

⚡ Following up with clients to ensure the problem is resolved.

⚡ Managing multiple cases at one time.

⚡ Supporting the roll-out of new applications.

What are the tools that I'm familiar with using?

⚡ Salesforce, ServiceNow, LiveAgents

⚡ Sharepoint

⚡ Shopify

⚡ Agora Pulse ( Instagram, Facebook and LinkedIn)

⚡ Notion

⚡ Slack

⚡ Microsoft Office ( Word, Excel, and PowerPoint)

⚡ Google Workspace ( Doc, Excel, Slide, Calendar, Gmail, and Drive)

My always goal is to provide good, quality service to my client. Do the extra mile for each task that I will be assigned. And most importantly, to build trust and have a long-term relationship.

You may contact me anytime. And let me know how I could help.

Talk to you soon,

Joyce