Joyce Ares

I have been in a BPO industry for 8 years. 3 years as a customer service representative and 5 years as a Quality Analyst supporting a Healthcare account. I have an excellent MS Office background especially with reports involving excel, powerpoint, etc. and an above-average typing skills.
I have been well-verse with back office works as well as providing analysis to help build the business and ensure the Quality of service to customers in general.