Joyce Odoh

My name is Chioma Joyce Odoh, I am an organized, empathic and result-oriented customer service professional, with over 4 years of experience in building, managing, influencing and maintaining customer relationship. With my team spirit, I can easily adapt to new environment, learn new processes and achieve outstanding result. My customer obsession make me go extra miles for customer I manage to ensure customer satisfaction. Proven track record of boasting sales up to 40% by sensitizing customers and collecting feedbacks to help company make decision in product and services. I posses some inter personal skills like outstanding communication, documentation, fluent speaking, patience and loyalty.

As a highly organized and detail-oriented professional, I excel in managing essential administrative tasks such as email management, calendar management, travel booking, and appointment setting.

I also manage social media account as a social media manager.

My services include:

• Customer Support( Email, Phone & Live Chat)

• Administrative support

• Email and calendar management 

• Appointment Scheduling 

• Cold Calling 

• Social media replies

- Sales inquiries

- Support report

Tools I have operated with:

Some of the tools I am proficient in include Skype, MS Office (Word, Excel), Google Docs and Sheets, live chat support, Calendly, Email support, phone support, Zoom, Canva, Gmail, Zendesk, Slack, Trello and Freshdesk.

I am ready to contribute my skills and dedication to enhancing your customer service strategy. 

Hire Me Now, Let's collaborate to elevate your customer service experience and drive success.