Juan Carlo Goitia

Answering calls and making outbound calls for Customer Service and Technical support in the past few years have been my primary duties. In the technical side of the spectrum, I started in support for Sony Cameras. My education particularly helped with that being that I studied Fine-Arts. After that, Communication companies or accounts in both the States and Australia/New Zealand. These involved helping out with bills, trouble-shooting connection problems, shipment of any equipment, and over-all marketing; We had to make sure everything with the customer was tip-top and satisfactory. Up-selling was also an important factor but not all the time mandatory. I admit that there would have been a mishap or two but I learned from my mistakes. I also worked for an insurance company where we needed to update the clients' accounts and see whether they would want to continue the policy/policies. In the last few months/year, I tried my hand in home-based jobs. Freelance mostly and seasonal/contractual accounts. Coordinating with clients was second nature by this point. Coming into a new position and learning what I need to learn is also something I had to instill given my experience.