Juan Miguel Daza Alonso

Juan M Daza Bogota, Colombia-- - - WhatsApp Objective: To obtain a position within your company where I will be to take advantage of my sales and customer service skills, my experience dealing with different types of personalities and quick ability to face and resolve different situations in a short period of time with a strong knowledge of leadership. Also, where I can have the ability to grown within the company and make a long-term career. Experience: Macy’s Bilingual Customer Service Representative Concentrix S.A-Bogota D.C Sep 2019 – Present • • • • • • • • • Handle incoming calls or inquiries from prospective customers or clients Assist customers effectively by solving customer disputes Provide customer additional information or explains services Discus products offered and ensured customer satisfaction Tactfully handle confrontational or stressful interactions with the public Complete supporting paperwork and data entry as required Accurately capture customer information Create and maintain service reports Sale or up sale products or services that meet the clients needs Education: • • • • Universidad Distrital Francisco José de Caldas – Civil Engineer Bogota CO, 2017 – 2019 Universidad Nacional de Colombia – Agricultural Engineer Bogota CO, 2016 – 2017 Bolivar High School Bogota CO, 2012 – 2015 Liceo Fesan High School Bogota CO, 2008 – 2011 Skills: • • • • • • • • • • • • English and Spanish 100% Fluent, Reading, Speaking and Writing Strong communication and negotiation skills Detail oriented and works with a high degree of accuracy Ability to multitask Handles confidential financial and personal information appropriately Ability to tactfully handle stressful and difficult situations Problem solving skills Strong Sales Experience Advanced Computers Knowledge Excel Proficient Trouble Shooting Time Management