Juan Miguel Paredes

I have 12+ years experience working with call centers in the following industries: Mortgage, Telecom, Finance, Sales and more. I have worked multiple companies helping to improve sales teams, customer service and telemarketing operations. I speak fluent English and Spanish. I have 100% to improve your company metrics, profitability and customer satisfaction. I know how to write business calling scripts, quality monitor agents service calls. and overall assure that clients needs are being met and exceeded.