JUDICIA BEACH
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Virtual Assistant / Customer Support Management
SUMMARY
Dear Sir/Madam, I am writing to apply for the position of Customer service representative/management with
your organization. With my five years of experience in customer service, reservations, and hospitality roles, I am
confident that I can be a valuable asset to your team. My experience includes managing guest reservations at
multiple hotels, providing excellent customer service to guests, resolving guest complaints quickly and
efficiently, and providing information on hotel services and amenities. I have also successfully trained new
employees in the use of reservation systems and customer service protocols.
PROFESSIONAL EXPERIENCE
EDUCATION
Customer Service Representative
IArise Virtual Solutions / Princess Cruise line
Distinction College
Diploma - Practical Nursing
2018
Convent of Mercy Academy
CXC General - 2010 - 2015
English A, TWO
Home Economics Management, TWO
Human and Social Biology, THREE
Information Technology, TWO
Mathematics, THREE
Office Administration, TWO.
Principles of Business, ONE
Social Studies, TWO
SKILLS
Computer skills
Hospitality
Nursing
Scheduling
Appointment Scheduling
Call Management
Data Collection
Data Entry
Order Processing
Travel Planning
Active Listening
Customer Relations
Administrative Support
Call Center Operations
Technical Support
Customer Service
Hospitality and Accommodation
Collaborated across departments to resolve customer-related
issues.
Handled customer inquiries, payments and service requests.
Managed customer calls efficiently in fast-paced call center
environment.
Answered inbound calls to handle various concerns, set
appointments and close sales.
Anticipated needs and resolved problems to keep customers
happy.
Enhanced customer satisfaction with fast, knowledgeable
service.
Built trusting relationship with customers to better understand
needs.
Met personal, team and company goals in customer service
environment.
Updated records with details of customer interactions and
transactions.
Customer Service Representative
Overpass Platform / Peeva
Anticipated needs and resolved problems to keep customers
happy.
Built trusting relationship with customers to better understand
needs.
Collaborated across departments to resolve customer-related
issues.
Addressed and resolved customer concerns and complaints.
Answered inbound calls to handle various concerns, set
appointments and close sales.
LANGUAGE
English C1
