Jules Savoure

Jules Savoure Email:-Phone - Profile I am a hard working individual who is enthusiastic, reliable and a quick learner. I have over 3 years customer service experience in retail and office environments. I am passionate about travel, having travelled to over 30 countries. I am also interest in customer service, technology and photography. Education - 2007 - 2010 BA (Hons) Design, Branding & Marketing, University of Creative Arts, Rochester, England. Skills - Experience with phone, email and face to face customer service. - Experience working remotely with a distributed team. - Proficient with Microsoft Office, Google suite, Slack and Zendesk. - Adobe Illustrator & Photoshop. - Fluent in French. Experience Toptal - Remote Communications Specialist September 2017 - Present My role as a communications specialist at Toptal is to screen and assist applicants from all around the world applying to be on Toptal. Tasks include interviewing and processing applicants as well as assisting them with enquires via email and Skype. Other responsibilities included communicating with a fully distributed team via Slack, Skype and Google suite of applications to ensure the recruitment process remains smooth for applicants. SouthBank Centre - London, England. Customer relations & sales September 2014 - August 2016 As part of the ticketing team at one of London’s most visited sites, my main responsibilities were to advise and assist customers in person, over the phone and via email. The Southbank Centre hosts over 4000 different events a year, so the role required having knowledge of the vast array of events to advise customers appropriately and in a friendly manner. Another aspect of the job was to reply to the large volume of email enquiries/complaints efficiently and effectively. I also helped with the social media team when required. Apple Inc. - London, England Specialist August 2011 - March 2013 Role involved assisting customers with purchase decisions and support in store and over the phone. Detailed knowledge of extensive product range was required as well as simplifying technical language into non technical terms to offer best possible customer service. Other responsibilities included troubleshooting and problem solving technical issues with customers which required empathy and understanding. Cash handling, stock replenishment and loss prevention we also other responsibilities. Camp America - London, England. Customer service assistant February 2011 - August 2011 As part of the admissions department for the Camp America programme, responsibilities included data entry, advising and informing clients over the phone and e-mail. Other duties included helping other departments with the large amount of customers visa applications and criminal record checks. The job required strong attention to detail and dealing with customers required listening, understanding also being clear in regards to company policy and procedure. Sub.tv Marketing assistant September 2010 - February 2011 Assistant role at student marketing company. The position Involved setting up and assisting on a stall promoting IT equipment to students in over 35 universities around the United Kingdom. Communication was key in order to provide technology demonstrations showing benefits of the equipment to small and large groups of university students in a language and context that was relevant to them.