Juliana Harstone

Juliana Harstone Penticton BC--Introduction Seeking a position where I can demonstrate and utilize my knowledge and skills with room for professional growth. Education Early Childhood Education – January 2015 completion • Health, Safety and Nutrition Sprott Shaw Community College – 2011 completion • Administrative Assistant Diploma Princess Margaret Secondary School – Graduated June 2009 Employment History House Cleaner (owner/operator) J Clean (Self Employed) ● House keeper for private clients as well as construction companies throughout the South Okanagan. ● Responsible for client communication, scheduling and satisfaction. ● Best of the Okanagan 2018 HSBC - Customer Service Representative ● Worked in a fast-paced environment helping clients do their everyday banking, along with making referrals and new sales opportunities ● Responsible for meeting the varying needs of each client and providing excellent customer service Kiddie Hall Day Care - Early Childhood Assistant • Responsible for the care and well-being of the children who attend the daycare center CIBC - Customer Service Representative ● Worked in a fast-paced environment helping clients do their everyday banking, along with making referrals and new sales opportunities Second Scoop Creamery - General Manager • Instrumental in the implementing and opening of second scoop • Created a business plan which included: budgeting, supplies, revenue, suppliers, success plan • Responsible for interviewing and hiring staff • Responsible for opening/closing, night deposits, insuring stock was ordered and in on time • Responsible for fixing any problems with staff and/or equipment Ogos Ice-cream - Manager • Open/Closed store, confirmed staff were showing up on time and dressed properly, being friendly to customers and other employees, assigning breaks, assigning different jobs to employees, counting floats, managing disappointed customers making the schedule Achievements • Level 1 ski instructor Level 1 freestyle ski instructor 57 Words per Minute Serving it Right Administrative Assistant Diploma • Early Childhood Education • First Aid Level One Skills Hardworking – Quick learner – Responsible – Reliable Positive – Creative – Strong Customer Service – Microsoft Office 2010 – Quick Books – Simply Accounting – Excel – Apple Software References Available upon request.