Juliet Okeke

OKEKE JULIET NKIRU Lagos State, Nigeria - |- www.linkedin.com/in/okeke-juliet-nkiru PROFESSIONAL SUMMARY Enthusiastic Customer Support Specialist and Executive Assistant with over six years of experience, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills with a clear understanding of customer support, conflict resolution, executive support, and customer satisfaction: Motivated to learn, grow and excel in a fast-paced industry offering career advancement and value addition. EXPERIENCE April 2016 - June 2022 Executive Assistant Bertie John Consult Limited ● Received all incoming and outgoing calls on behalf of the executive. ● Scheduled meetings and overall administrative tasks for the executive. ● Carried out web research, project planning, and general data entry task for the executive. ● Tracked all sales activities in the company's CRM system and follow up on leads. ● Provided administrative assistance such as writing and editing emails, drafting memos, and preparing communications on the CEO’s behalf. July 2014 - February 2016 Customer Service Representative Jevkon Oil & Gas Limited ● Professionally responded to incoming and outgoing calls from customers and prospective customers. ● Promptly resolved all customer's complaints within the organizational service level agreement. ● Professionally made and received over 150 cold and warm calls to potential customers to create awareness about the available products. ● Prepared and submitted several status reports, highlighting trends and general areas of interest and concern. ● Professional use of a script to provide information about available services, promotional offers and features of other products and services. - ● Initiated required action for response to customer service requests for order purchase, and changes, including customer information and communicates changes to the appropriate personnel/departments. EDUCATION National Open University of Nigeria, Nigeria ● Masters Degree in Business Administration Anambra State University, Anambra State, Nigeria ● Bachelor of Science (BSc.) in Business Administration SKILLS ● Customer Service (Email, phone and live chat) ● Excellent Communication skills ● Problem-solving & Troubleshooting ● Team work & Negotiation ● Cold Calling & Appointment Scheduling ● Business Management ● Google & Microsoft Suite ● Technical Skills ● Exceptional Organizational Skills ● Executive Support CERTIFICATIONS & MEMBERSHIP ● Social Media Management Certified by Hubspot Academy ● Inbound Sales Certified by Hubspot Academy ● Customer Service Foundations Certified by LinkedIn Learning ● Graduate Member - Nigerian Institute of Management (Chartered) ● Full member - Institue of Professional Managers and Administrators of Nigeria (IPMA-NIG LANGUAGES ● English ● Igbo