JULIET SOKUU
Email:-linkedin.com/in/juliet-sokuu26 Tel: -
Administrative Assistant | Customer Service Representative.
Professional Summary:
Results-oriented virtual assistant with a proven track record of over 4 years in delivering top-notch
administrative and Customer support to busy professionals. Expertise includes efficient time
management, effective communication and meticulous organization. Proficient in using a wide range of
software and platforms to streamline workflows and optimize efficiency. Known for problem-solving
skills, adaptability and unwavering commitment to helping clients achieve their goals.
Work Experience:
Assisted in scheduling 60 plus meetings, printing 75 travel
expense reports. And sending 400 plus contracts via emails.
Managed incoming phone calls, recorded data, and
responded to inquiries of 380+ walk in customers for
information.
Maintained a clean and organized environment for about 20+
employees and 450 plus students which boosted productivity
by 65%.
Improved overall office efficiency by 30% through assisting
the office manager in improving productivity such as
archiving paper documents electronically using Acrobat
Adobe Pro.
Reviewed and updated the files, policy manuals, and medical
records of 20+ members of staff.
Recommended a new automated system for transferring
data into a spreadsheet, increasing office productivity by
20%.
I have Knowledge in technical support, troubleshooting
Micro-Computer / Customer Service Representative software and hardware issues.
28/09/2020-04/02/2022
Increased customer satisfaction by 25% through
providing administrative assistants to over 45 clients
daily, answering client concerns, forwarding messages,
and confirming appointments as necessary.
Answered product questions and concerns by
clarifying the customers situation, determining the
cause of the problem, selecting and explaining the best
solution.
Build sustainable relationships of trust through open
and interactive communication.
I successfully managed a team of CSRs and improved
customer satisfaction ratings by 65% through
implementing a new feedback system that streamlined
how we collect and respond to customer concerns.
experienced in troubleshooting technical issues and
providing assistance to customers with software,
hardware, and other technical problems.
Harley Reed Ltd Administrative Assistant
07/01/2022-18/10/2023
Remote Administrative Assistant / GEORGIA
25/04/2018-03/06/2020
Managed the executive's schedule, including coordinating
appointments and travel arrangements, resulting in a 65%
increase in productivity.
Handled email correspondence and responded to inquiries
promptly, maintaining a high level of client satisfaction.
Conducted research and compiled reports on various topics,
aiding in informed decision-making processes.
Efficiently automate tasks using tools like Zapier, Asana and
Trello. resulting in a 30% reduction in manual workload.
Assist clients with document preparation, expense tracking,
data entry and research, maintaining an accuracy rate of
98%.
Responsibly managed a high-volume email inbox, sorting
and prioritizing Remote Administrative Assistant over 200
daily messages.
Implemented cloud-based file management systems,
improving document accessibility and reducing retrieval
time by 25%.
Decent pharmaceutical Ltd | Finance Internship
05/08/2017-07/04/2018:
Assisted in preparing financial reports and analysis for
Entrepreneurial Experience:
management review
Conducted research and data analysis to support decisionmaking processes.
Collaborated with team members to streamline financial
processes
Managed finances and budgets, ensuring accurate, recordkeeping and transparency.
Manage and maintain accounting records, including
accounts payable and receivable, general ledger, and other
financial data.
Founded and managed an independent business venture
concurrently with academic studies.
Developed, marketed, and sold African wear/Dresses to
target customers, demonstrating strong entrepreneurialism.
Managed all aspects of the business, including product
development, inventory management, sales, and customer
service.
Leveraged social media platforms and networking to
promote the product and expand customer base.
Successfully balanced business responsibilities with
coursework, demonstrating exceptional time management
and prioritization skills.
Cultivated valuable skills in negotiation, communication, and
problem-solving through real-world business experience.
Demonstrated resilience and adaptability in overcoming challenges
and navigating the demands of entrepreneurship while pursuing
education.
Skills:
Administrative Assistance
Tech Savvy
Customer Support
Time Management
Data Entry
Empathy
Strategic Planning
Project Management
Research
Communication Skills
Email Management
Research Skills:
I Have the ability to critically evaluate research findings and draw
meaningful conclusions to contribute to the advancement of
knowledge in the field.
Strong attention to detail and accuracy in data management,
ensuring the integrity and reliability of research outcomes.
Effective communication skills in presenting research findings
through written reports, presentations
Leadership And Management Skills:
Team Management and Motivation: I Successfully led crossfunctional teams of up to 10 members, fostering a collaborative
environment that resulted in a 60% increase in team productivity.
Implemented individualized coaching strategies to inspire team
members, resulting in a 15% decrease in turnover rate.
Strategic Planning and Decision Making: I Developed and
executed strategic initiatives to achieve company objectives,
including market expansion and product development. Utilized
data-driven insights to make informed decisions, leading to a
25% increase in market share within one year
Conflict Resolution and Mediation: Demonstrated proficiency in
resolving conflicts among team members, resulting in improved
morale and cohesion.
Education:
University of Education, Winneba, Ghana
Bachelor of Science in Accounting
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(Degree)
Maranatha Business Senior High School
West African Senior High School Certificate
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(WASSCE)
Dapouha M/A Junior High School
Basic Education Certificate Examination
Salesforce Administration
Technical Support Fundamentals
On Demand IT Skills Training
Customer Support Skills
A Mini-Course on Time Management
Administrative professional course.
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(BECE)
Certificate
LinkedIn course
Reference will be provider on request
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