Julirose De Ocampo

I am a fast learner, can work with minimal supervision, and am someone who's not afraid to speak her mind and contribute ideas. I was a BPO lead for about 6 years and I was able to lead teams that handle chat support, inbound calls, and email. I was able to raise the customer satisfaction rating of the campaign through the projects that I implemented. I have implemented a project which earned me a Lean Six Sigma Certification.

Customer Service- I have a solid 13 years of background in Customer Service in a BPO setting. I have handled different campaigns like telco, restaurant chain, international hotel chain and electronics and gadget store and a membership success support for a learning and development company.

Technical Support- I have handled technical support for a restaurant chain.

Data Entry: I can do internet research and provide the information requested by the client and ensure that it's accurate.

Reporting: I can do reports using Excel/ Google Sheets

Social Media Management- I've been managing the social media pages of a service-based business for almost a year now. I've been researching content, writing copy, designing, scheduling, and publishing posts.

Here are the tools or systems I have used and am familiar with:

Canva

Asana

Meta Business Suite

Creator Studio

Citrix CRM

Service Now

Intercom

Zendesk

Gmail

Slack

Excel

Google Sheet,docs, calendar

Zoom