Julius S.
Belarmino
Phase 2 Block 62 Lot 6-8 Corsica St Sta.
Rosa Heights Puting Kahoy, Silang
Cavite 4118 Philippines
CONTACTS:
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Objective
I am an experienced customer service representative
seeking a full-time position in the field of virtual
assistant, where I can apply my knowledge and skills
for continuous improvement.
Experience
2016 – Present Virtual Assistant – Homebase
Freelancer
→ Shopify Management
→ Website Design in Wordpress
→ Lead Generation Specialist
→ Email management
→ Data Entry Specialist
→ Research
→ Video and Photo Editing
→ Customer Service
2011 – 2016 CONVERGYS PHILIPPINES
CORPORATION
One Evotech Bldg. Nuvali Sta. Rosa, Laguna,
Philippines
Dun & Bradstreet – Trade Investigation
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Senior Customer Service Representative 2
Severe Risk Analysts
Outbound and Inbound Calls
Gather and upload credit information
Contribute ideas on ways to successfully
receive information for credit references
→ Provides customers with quality
business information and determines
profitability, stability, and payment
performance of a company
→ Consistent Top Agent. Received award as
“Best of the Best” for the year 2014
2010 – 2011 Sutherland Global Services
Camarines Sur IT Center IT Park, Provincial
Capitol Complex, Pili City, 4418 Camarines Sur
H&R Block – Emerald Card Department
→ Customer Service Representative
→ Receives inbound phone calls in order to
manage and service customer’s account
→ Received award as top agent in the
month of February.
→ Handles customer’s debit card account
for their Tax Refund
Education
2003 – 2008 Divine Word College of Legazpi
Bachelors of Science in Management and Accountancy
Secondary
1999 – 2003 Tabaco National High School
Leadership Award
Elementary
1995 – 1999 Tabaco South Central Elementary School
Second Honor
Training Topics
1.) Real Estate in the U.S. Overview
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Real Estate Introduction
Transaction
Theory, Forms
REO, legal process
2.) E- Commerce
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Amazon Seller Central
Online Arbitrage
Shopify
Social Management
3.) Telemarketing
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Skills
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Telephone Sales Mastery Outbound
Objection Handling
Effective Transfer
Outbound Lead Generation
Computer Literate
Technical Skills
Excellent Communication Skills/ Phone Support
Knowledge in Computer Troubleshooting
Email management
Research
Tools/Application Used
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Shopify
Amazon Seller Central
OAXray
Dropbox
Skype
MS Office (Word, Excel, PowerPoint and Outlook)
Google Docs
WordPress
Photoshop
Salesforce
Highlights and Qualifications
→ Expert knowledge and abilities in communication.
→ A patient listener who fully focuses on speakers and understands a variety of
accents.
→ Organized and detail-oriented.
→ Strong skills in time management, prioritizing tasks, and meeting deadlines.
→ Consistently maintain a positive attitude and enjoy helping people.
→ Accurately record, remember, and verbally communicate detailed information.
→ Cooperatively work with others to produce and deliver required services.
→ A problem solver who quickly grasps complex situations and turns them into
manageable tasks.
→ Produce quality work even when under extreme time pressure and deadlines.
I hereby certify that the above information is true and correct to the best of my
knowledge and belief.
Julius Belarmino
