Julius C. Magalang

A Computer Science (BSCS) graduate w/ more than 7 years of combined experience in network support, technical support, troubleshooting and maintenance. Provided comprehensive Level 1 and 2 technical support via hands-on, phone, chat and email to local and offshore/international clients. Posesses excellent interpersonal skills and is a team player who can work independently with minimal supervision and can easily adapt to change.

Provided assistance on basic and complex networking configurations, Internet connectivity, wireless connection, email setup & troubleshooting, etc., with high regards to dealing with diverse culture, customer service and satisfaction for customers from North America, Canada, APAC and EMEA countries. Excellent in written and verbal communications, well-versed in providing functional and correct details on technical operations.