Jullia Jubelag

JulietJubelag EXPERIENCE Ph.1 Blk.2 Lot 12 Solar Homes Dasmariñas, Cavite - -Skype ID: Jullia Jubelag Birthday: Dec. 3, 1991 SKILLS ● Excellent typing including speed and TaskUs, ​Bacoor Cavite — ​Chat/Email Support November 2012 - March 2016 Primary Responsibilities: ● accuracy ● managing multiple Handle chat, email, Social Media and/or other contact types as conversations assigned, assisting customers with sales, fulfilling service requests, responding to general inquiries and resolving simultaneously ● concerns; communicating information in a language and at a level that can be readily understood by each customer. ● ● ● Outstanding customer service ● Create a meaning Create and maintain accurate records on all orders, requests, connection / Rapport- inquires and complaint cases using tracking software personalize the chat Meet assigned key performance measures such as first contact conversation resolution, close rates, ticket quality, contact duration, customer ● Manage customer time/ responsiveness ● Research product, order and service inquires to provide timely, accurate and complete resolution. Ability to multi-task ● Understand the metrics satisfaction and others. behind chat / CSAT, NPS, Suggest methods to update, simplify, and enhance processes, ART (Average Response procedures, and technologies Time) ● Appropriate usage of canned messages EDUCATION AMA Computer College, ​Dasmariñas Cavite— ​Bachelor in Science in Computer Science ● Professional grammar ● Ability to offer additional products or services when applicable Jun 2008 - March 2012 LANGUAGES English, Filipino.