JUMA JUNIO LAURENTE
House# 148 Zone Kamunggay, Paknaan Mandaue City, Cebu 6014
Cell. No-
Email:-Skype: juma.laurente
PERSONAL BACKGROUND
Age: 31
Birthdate: April 1, 1986
Birthplace: San Agustin, Sto. Niño, Surigao Del Sur
Civil Status: Single
Height: 5’7
Weight: 80 kgs.
EDUCATIONAL BACKGROUND
College Education, Cebu Normal University
Osmeña Boulevard, Cebu City
Bachelor of Science Major in Mathematics, 2003 – 2007
Secondary Education, Paknaan National High School
Paknaan, Mandaue City
1999 – 2003
Elementary Education, Paknaan Elementary School
Paknaan, Mandaue City
1993 – 1999
PROFESSIONAL EXAMINATION
Board Licensure Examination for Professional Teachers (BLEPT)
Cebu City
September 25, 2016
WORK EXPERIENCE
Process Trainer and Quality Associate, Concentrix
June 2016 - June 2017
- explain the features and benefits of the products and to help them deal with customer inquiries.
- Prepare Trainees endorsed to production
- must ensure that agents can deal effectively with all forms of customer communication.
- monitor phone calls to ensure representatives are following the tenets
- Identify trends, determine root cause and Coach the behavior
Coach, The Results Companies
October 2015 –May 21, 2016
- Developing agents from training to Graduate School
- Monitoring individual stats in reaching metric goals
- Motivating and inspiring agents to be their best all the time
Customer Service Representative, Convergys Corporation
August 2013 – February 2015
- Listens and answers customer questions regarding cable, broadband & telephony service availability, installation, billing and programming in a friendly and professional manner.
- Provide information about products and services
- Take orders and process returns
Customer Support Representative – The Builders Supply, Odesk
May 2013
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Book Researcher, Odesk
February 2013
- Read or skim through a particular romance book and pick out certain passages and record them in a word document.
Technical Support/Email Response, Qualfon Philippines Inc.
Asia town IT Park, Lahug Cebu City
December 2009 – June 2013
- Handle exponential increases of customer inquiries, unanswered requests and unhappy customers.
- Provide information about products and services
- Take orders and process returns
Sales Assistant - The Great Provider General Insurance Agency, Insular Life
Gorordo Avenue, Cebu City
February 2009 – August 2009
- To assist and perform administrative functions for the larger sales team
- Handing data entry (Agent's commissions)
- Answering customer inquiries, assembling sales proposals, planning events and creating sales progress report
Restaurant Receptionist - Cebu City Marriott Hotel, MCRI
Cardinal Rosales Avenue, Cebu City
September 2007 – October 2008
- Interact with arriving guests as they enter the restaurant.
- To greet arriving guests and welcome them into the establishment and seat them.
- monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
- answering the telephone, booking reservations and moving tables together to accommodate large parties
