Jumel Bautista

PROFILE INFO I have 10+ years of experience in overall customer service and administrative assistance. I aim to further enhance my skills, knowledge and talent while collaborating with a team of professionals. Looking forward to help you with your most critical projects with careful and full attention to detail, quality and output. WORK EXPERIENCE JUMEL BAUTISTA CONTACT Phone- Email Copywriter and Virtual Assistant February 2013 | Cre8 IFC Inc February 2014 Brainstorming and transforming ideas into words for publications, articles, and pamphlets. Revise, edit, and proofread content as directed by the client and respond to feedback in a timely manner. Explore different ideas and concepts for both the visual and verbal elements in tandem with the creative team. Worked with designers, illustrators, printers, photographers and production companies to complete the campaign. Conceived, developed and produced effective advertising campaigns. Home based Copywriter and Virtual April 2016 September 2017 Assistant| Knowledge Work Solutions 1. Able to create, captivating, enticing and persuasive sales copy 2. Adept in integrating Amazon Search Engine Optimization in all of - the written output Address work with graphic designers to materialize needed images for any B7 L32 Colayco St. Woodsite 3 Bahayang Pag-asa Imus, Cavite 4. Familiar with Amazon Listings Elements & Requirements such as EDUCATION 3. Knows how to upload and edit Amazon Product Listings - Able to collateral needed to support products and brands Title, Bullets, Description, Keywords and Enhanced Brand Content 5. Killer sales, copy-writing, and persuasion skills -Create and optimize Product Listings in all sales channels 6. Proofread all marketing content and materials used for the - Bachelor of Business Administration (BBA), Marketing Management product, brand or company. 7. Integrate all target keywords in all content created for each product based on the SEO requirements needed for each sales channel. 8. Work with the graphic artist/s in creating images and designs to complement the written content. -Integrate the company, brand and/ or product message to every content/ writings created. University of Perpetual Marketing and Administrative staff | Coastal Bay Help System Dalta Marketing and Shipping Services February 2013 February 2014 1. Assistant to the CEO and CFO of the company LANGUAGE 2. Responsible in planning schedules and booking appointments 3. Answering calls and emails from clients and customers 4. Relaying messages, documents and other important information to the crew onsite and in the office English 5. Getting clients online and offline Filipino 6. Drafting and sending project quotations for approval of the CEO Spanish 7. Overseeing projects on site as requested by the CEO Customer Service and Sales Representative | SKILLS Hinduja Global Solutions 1. Managing inbound and/or outbound calls Cold Calling 2. following various communication scripts when speaking Phone| Email | Chat Support to a caller 3. Engaging customers/clients in a conversation about their inquiries, status, our services, Video Editing 4. Identifying customer needs, answering and providing solutions/ alternatives to issues Copywriting 5. Upselling products and services when possible Administrative Support Facebook Advertising 6. Building sustainable customer relationships 7. Keeping records of all conversations organized. 8. Building product knowledge; 9. Improving performance and hit goals 10. Make outbound calls to find clients needing our services Upsell to ship their products 11. Tracing shipments SEO & Marketing 12. Speaking with both direct shippers as well as freight forwarding companies Lead Generation Quoting Admin | Tracking Associate | Administrative Support Dispatch Admin | Flockfreight January 2019 October 2022 1.Place orders on hold when there are rating or accessorial issues which would change a quotes rate Telemarketing 2.Ensure that shipments on hold are getting requoted or cancelled APPS Alibaba Amazon Canva Chatbot Excel Facebook Business Gmail Gmaps Google Calendar Google Chat Business Google Docs Google Drive Google Meet Google Spreadsheet September 2017 June 2018 3.Understanding LTL carriers tariffs to ensure all requests can be Linkedin Mail Chimp Oberlo Powerpoint Sales Force Shopify Skype Slack Viber Whatsapp Word Zendesk CRM Zoho CRM Zoom MY REFERENCE fulfilled 4.Verifying shipment details with customers through Zendesk when information requested does not match details of the quote 5.Responsible in communicating with customers partner carrier concerns and needed documents for the freight 6.Responsible for tracking shipment from time of pick up until it arrives successfully to its destination 7. In charge of rescheduling missed freights 8. In charge of following up and overseeing the progress of finding loss shipments and back tracking its whereabouts 9. Tasked to communicate partner carrier issues to team and account managers 10. Responsible for placing pickup requests with LTL carriers by phone, web and email 11. Ensure that carriers are provided with all information needed to make the pickup 12. Updating the platform so internal and external customers receive dispatch updates Jimmy Meek Flockfreight | LTL Operations Manager- 13. Escalate issues with carriers that won’t fulfill shipments 14. Knowledge of Google Apps, CRMS, Salesfore, Slack 15. Excellent English Communication skills and reliable customer service Jose O. Bautista Coastal Bay Marketing Services | CEO- 16, Responsible for reviewing all orders to ensure the accuracy of quotes