JUNZON G. VILLARIN
G E N E R A L
C L I E N T
C A R E
V I R T U A L
& C U S T O M E R
A S S I S T A N T
S E R V I C E
E X P E R T
PERSONAL PROFILE
Romblon, Philippines
I have professional extensive experience in Customer
Service mainly in Account Management, Sales, Customer
Acquisition, Billing and Credits, Retention, and Escalations.
Switching from a full-time corporate employee to a
freelancing virtual assistant, I've had comprehensive
coaching and training with Filipino Virtual Assistance (FVA)
under Coach Grace Locsin for Freelancing Course 2.0
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https://bit.ly/3oZDlDw
WORK EXPERIENCE
https://www.linkedin.c
Senior Agent
om/in/junzon-villarin-
iQor Philippines | July 2017-June 2019
9021a1175/
Handled phone support. Processed account receivable
management, credit reports, data entry, lead generation,
and sales.
Customer Service Representative
Concentrix Philippines | March 2015 - June 2017
SERVICES
General Virtual Assistance
Handled phone support. Processed account
management, data entry, sales, lead generation,
technical support, and escalations.
Social Media Marketing &
Management
Customer Service Representative
Account Management
Convergys Philippines| August 2014 - February 2015
Customer Care
Lead Generation
Data Entry
Handled chat support for customers. Processed
account management, data entry, sales and
technical support
Sales
SEO
EDUCATIONAL HISTORY
Romblon State University -)
Bachelor of Secondary Education major in Biology
Service is my product.
SPECIAL TRAINING
"
Goal is my strength. Vision
is my leader."
Filipino Virtual Assistance (FVA) - February 2021
Extensive training and coaching with Coach Grace Locsin for
Freelancing Course 2.0 that includes General Virtual Assistance,
Customer Service, Social Media Marketing & Management, SEO, Data
Entry, Lead Generation, and more.
