Justine Manguerra

 JUSTINE C. MANGUERRA 41-A Rizal Street Plaridel 1 Malabanas Subd Angeles City Pampanga Mobile Number:- Email Address:- PERSONAL INFORMATION AGE : 27 yrs.old NATIONALITY: Catholic GENDER : Female DATE OF BIRTH: Nov.27, 1989 CAREER OVERVIEW To obtain a position offering an environment that provides professional growth and self enhancement and where my service oriented abilities, education and skills will be an asset. CORE STRENGTHS High customer service standards Service solutions expert Strong problem solving ability Troubleshooting skills Active listening skills Customer service expert WORK EXPERIENCE Associate Jun 24, 2015 to Current TATA Consultancy Services – Angeles City, Pampanga, PH Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquires in a timely and accurate fashion. Claims Representative/Insurance Agent Customer Service Representative Oct 2013 to Jun 2015 Startek Angeles – Angeles City, Pampanga, PH Customer Service/Prepaid CSR/TECH support Tier 2 Feb 2012 to Oct 2013 NCO/EGS Clark – Clark, City, Pamnga, PH Troubleshooting Process Billing/Retention CSR/Sales Rep Nov 2011 to Feb 20012 Cyber City Teleservices – Clark, Pampanga, PH Handled 13 Accounts Promoting New Products EDUCATIONAL BACKGROUND Bachelor Of Computer and information Technology, Major in Multimedia arts2009 Holy Angel University – Angeles City, Pampanga, Philippines 3rd Year 1st Semester- Member of THEATER GUILD club Minor in Web Designs High School2006 J.F Kuzma Schoold – Angles City, Pampanga, Philippines