Kachiri Flores
Old Well Road, Lord’s Bank, Ladyville, Belize District, Belize C.A. |-|-Objective
Efficient, accuracy-driven Administrative Professional successful at delivering key clerical,
administrative and secretarial support to internal teams, customers, vendors, and other stakeholders
with five years of experience. Hardworking team-player, responsible, punctual, and capable of working
with little to no supervision. Delivering customer service and administrative excellence, including
clerical support and public interaction. Excels in calendar management, scheduling, and data entry.
Proficiency in Quick Books Desktop, Microsoft Word, Excel, Publisher, Gmail, and Outlook.
Education
ASSOCIATE’S DEGREE IN BUSINESS SCIENCE | 2013 | MUFFLES JUNIOR COLLEGE
· Major: Economics
· Minor: Management
DIPLOMA | 2010 | BELIZE ADVENTIST COLLEGE
· Major: Business Science
· Honor Student
Skills & Abilities
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Verbal and written communication
Scheduling and calendar management
Customer follow-up
Taking directions
Administrative support
Mail handling and distribution
Billing and invoicing
Cash management
Invoice preparation and processing
Microsoft Word and Excel
Accounting familiarity
Business administration
Advanced clerical knowledge
Account reconciliation
Attendance record management
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Filing assistance
Flexible
Letter preparation
Bookkeeping
Email handling and distribution
QuickBooks Desktop
Answering incoming calls
Customer service-oriented
Budgeting
Professional phone etiquette
Virtual Assistance
Excellent communication skills
Recordkeeping
Punctual
Tools Used
• Trello
• Canva (basic editing)
• Zoom
• Jitsi
• Box
• Wave accounting
• QuickBooks Online
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Google Workspace
Later
Slack
Asana (basic knowledge)
Microsoft Office
Dropbox
Experience
OPERATIONS ASSOCIATE | FLEXIBLE LENDING LTD. | JULY 2021-PRESENT
• Enter and pay bills in QuickBooks.
• Created customer service protocols for the company
• Co-authored the employee handbook for the company
• Research
• Task list management
FREELANCE VIRTUAL ASSISTANT | ASKCHELA LLC| APRIL 2021-PRESENT
• Task list management
• Research
• Data Entry
• Proofreading
• Gathering links about articles, public appearances, interviews for an author client
• Google Search of Nonfiction Book Bloggers/Reviewers
• Compile a list of Nonfiction Book Influencers
ADMINISTRATIVE CLERK | COASTAL ZONE MANAGEMENT AUTHORITY AND
INSTITUTE | SEPTEMBER 2016-JULY 2021
• Create invoices and estimates, enter inventory items for sale in QuickBooks. Enter and pay
bills in QuickBooks.
• Maintain a logbook for the servicing for vehicles and equipment
• Answered multi-line phone system by the third ring and transferred callers to the appropriate
department or staff member.
• Create a welcoming environment for customers by greeting and assisting, as well as quickly
responding to customer inquiries and needs.
• Carry out tasks in support of the production and distribution of reports, such as photocopying,
collating, etc.
• Assist in the procurement of office supplies, sundries, and stationery.
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Maintain a logbook for the booking of the conference room and training room facilities.
Prepare a schedule for Janitor for room set up and corresponding information for billing of
clients for conference room and training room rentals.
Assist in the organization of staff activities.
Maintain a record/lists of names addresses, telephone and facsimile numbers, electronic mail
addresses, etc. for regular contacts of the Institute.
Prepare type written correspondences, documents, and reports for senior officers.
PART-TIME VIRTUAL ASSISTANT | APTIBYTE LLC| MAY 2020-MAY 2021
• Created written tutorial for web apps
• Data entry
• Created email templates
• Evaluate user-generated content for web apps
• Beta tested web apps for possible bugs before release
TEMPORARY ACCOUNTS CLERK | COASTAL ZONE MANAGEMENT AUTHORITY
AND INSTITUTE | DECEMBER 2018- APRIL 2019
• Create invoices, estimates, statements, reports, deposits, reconciliation of bank accounts,
journal entries and write checks in Quick Books.
• Proper filing of payment vouchers, bills, and invoices for customers and vendors
• Pass on invoices/bills to Admin Clerk for data entry and payment
• Complete TD4 forms for staff
• Ensure credit card statements have supporting documents for transparency
• Process Income Tax and Social Security for the staff
• Prepare payroll and deductions
• Undertake any other duties as required by the Institute that are consistent with the role of an
Accounts Clerk, and which support of the objectives of the Coastal Zone Management
Programs.
FRONT DESK RECEPTIONIST | TROPICAL PARADISE HOTEL, TROPICAL PARADISE
TOO AND STAR TOURS | JUNE 2014-SEPTEMBER 2014
• Swiftly responded to room requests and other inquiries made via establishment website, email,
or phone.
• Updated customer accounts with add-on room charges, including minibar use and room service
bills.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by
guests.
• Promptly answered the phone system and greeted callers enthusiastically.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Provided guests with above-and-beyond service, including making and setting up tours.
• Used quick response and dynamic service skills to build relationships with patrons, improving
customer retention rate.
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Protected guest valuables with main safe or in individual boxes to maximize security.
Volunteered to help with special projects, assuming a variety of tasks and duties.
Entered customer data using Orchid ORS software and updated information whenever patrons
changed rooms.
Kept accounts in balance and ran daily reports to verify totals.
Maintained financial accuracy by collecting deposits, fees and payments, processing changes
and issuing receipts.
Resolved customer issues quickly and notified the Owner immediately when problems
escalated.
Received packages and mail at the front desk and dispersed them to correct employees.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Promoted local entertainment and sporting events and offered details to assist patrons.
COMPUTER LAB ASSISTANT | MUFFLES JUNIOR COLLEGE | AUGUST 2011-APRIL
2013
• Supported all computer lab operations.
• Do printing as requested
• Refill paper supply for the printer as needed
• Hand over cash collected for the day to the Treasurer
CUSTOMER SERVICE REPRESENTATIVE | READY CALL CENTER LTD | JUNE 2010DECEMBER 2010
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Maintained customer happiness with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Used company troubleshooting resolution trees to evaluate technical problems while leveraging
personal expertise to find appropriate solutions.
• Liaised with customers, management, and sales team to better understand customer needs and
recommend appropriate solutions.
• Supported customer needs by fielding diverse questions about issues such as available
merchandise, current prices, and upcoming company changes.
• Entered customer interaction details in WebCSR to track requests, document problems, and
record solutions offered.
• Answered customer telephone calls promptly and in an appropriate manner.
Certifications
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Administrative Professional Development, Belize Center of Excellence
BTEC, Freetown Road, Belize City
December 1-2, 2019
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Advanced QuickBooks, Sai Info Tech
16 Albert Street, Belize City
February 11-12, 2019
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Administrative Skills Training, Sai Info Tech
16 Albert Street, Belize City
March 26-27, 2018
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QuickBooks Computerized Accounting, CARDICOM Training Center
64 North Street, Belize City
October 3, 2016- November 2, 2016
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National Youth Leadership Camp, Youth For the Future
Benque Viejo Del Carmen
29th July- 4th August, 2012
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Regional Youth Leadership Camp, Youth For the Future
Corozal Town
24th-30th July, 2011
References
References can be provided upon request.
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