KAI THRYNN LOU
LERI O J AMORABON
Objective
Contact-www.linkedin.com/in/eyakzephyr05
Sitio Huyong-Huyong, Bacayan,
Cebu City, Philippines
Expertise
Chargeback
Fraud Detection
Customer Service
Bookkeeping
Sales
Technical Support
Document Analysis
Payroll/Admin
Online Research
Email&Chat
Communication
Tools
To secure a position that allows me to
contribute my customer
service, office support, and
organizational skills to the success of
the business
WORK EXPERIENCE
Professional Virtual Assistant
Freelance
Invoicing and tracking company's Profit and Loss
expense
Respond to emails and phone calls.
Prepare customer spreadsheets and keep online
records
Manage a contact list
Merchant Dispute Officer
JP Morgan Chase Bank & Co. PGSC
Processing draft retrieval requests, chargebacks,
representations,
compliance
pre-arbitrations,
and
according
preto
VISA/AMEX/MASTERCARD/JCB/DISCOVER
MS Word, Powerpoint, Excel,
and Outlook
Skype Business
Xero
Instagram, Facebook, TikTok,
Canva, Tweeter
Google drive
Canva
Zoom
Asana
ADP
Wave
Operating Regulations to achieve a satisfactory
resolution of customer traditional disputes.
Fraud Prevention Specialist
JP Morgan Chase Bank & Co., PGSC
Identified suspicious activity using the fraud monitoring
tool and other systems.
Performed initial investigations and take immediate
corrective action to mitigate losses to the business.
