Kalyanasundaram

KALYANA SUNDARAM P CONTENT MODERATOR SPECIALIST / BACK OFFICER 2/9, Sathra Street, Lakshmipuram Oorani Ramanathapuram - 623504 PROFESSIONAL SUMMARY WORK EXPERIENCE Content Moderator Highly motivated self-directed enthusiastic (Oct’19 –Present) Info E-Search, Hyderabad person with 15 months of experience who works well in the industry that offers PROJECT 1: professional growth while being resourceful, Tool Used: CONTENT REVIEW TOOL innovative and flexible. To work in a pragmatic way in an organization, where I can show my talent and enhance my skills to meet the goals and objectives with full integrity and zest. SKILLS  Investigated and resolved customer inquiries and complaints in an empathetic manner.  Promptly respond to enquiries and requests from prospective customers  Facilitated inter-departmental communication to effectively provide customer support. Followed-through on all critical inter-departmental escalations to increase customer retention rates Effective liaison between customers and internal departments.   PROJECT 2: (Mar’20 –Jun’ 20) Tool Used: AB FILTERING TOOL   Look at results for particular groups of interest Exclude erroneous or “bad” observations from an analysis.  Train and validate statistical models  Content Moderation  Active Listener  Decision Maker  Team Worker PROJECT 3:  Good Communication Skills Tool Using: NEWS FILTERING TOOL  Innovator TECHNICAL SKILLS (Oct’19 –Feb’ 20)    (Jul’20 - Present) Develop a network of sources to important developing advocate and stories Position will include daily general assignment work as well as special projects. Compile documentation to facilitate fact checking. Back Officer / Administrator (Jun’18 –Aug’18) Prestige Suppliers, Malaysia. Content Review Tool – AB Filtering Tool – News Filtering tool – Microsoft Office – Tally ERP 9.0 EDUCATION B.Com. Professional Accounting (June 2017) LANGUAGES KNOWN  Tamil  English Padmarajam College Management Bharathiyar University  Graduated with 72%