Kamran Feroz

 Kamran Feroz Program Manager Profile Have MBA with more than 12 years of experience into IT Management and Development with domains ranging from Education, Banking & Finance, Telecom, Real estate & Construction, Retail & Hospitality. For past few years, was into Offshore Team Management, Vendor Management, Customer Excellence, SLA Management, PCI Compliance Implementation, Service Desk Management, Product Documentation, Training & Development, Product Presentations (pre-sales), Performance Appraisals, etc. During my professional life, I’ve worked as Program Manager, Product Manager, Project Manager, Client Services Manager, Business Consultant, Business Analyst, Web Analyst and Software Engineer. Contact PHONE: +92 - +92 - EMAIL:- Hobbies Reading Traveling Cricket Table Tennis EDUCATION MBA from HULT International Business School (HULT.edu) 2010 - 2013 I’ve got around 3 GPA with focus in Innovation and International Business Management. Also won the first prize on final year Innovation Challenge from Siemens Oil & Gas. Major subjects were Project Management, Information Systems Management, Innovation and International Business Management. WORK EXPERIENCE Program Manager SuperTec Inc, Karachi Jul 2019-Present Working on the ideation phase of the new projects (stakeholder meeting, documentations, R&D, etc). Handling daily operations of DiDx.net (e.g. Bug fixes, new reports, feature enhancements, etc). Coordinating with outsource team for ongoing development tasks of mobile apps, APIs, etc. Routinely monitor server health using various tools (e.g. Nagios, Nessus essential, Burp Suites, etc.) Digital Marketing Manager/Project Manager Freelance, Karachi Nov 2015–Jun 2019 Document user stories and convert it to business scope and work breakdown structure for project management. Managed to complete the projects on time using scrum methodology under agile development. Developed website for a client selling VPN product online. Create a web presence for a real-estate & construction firm, that includes a full profile website, Facebook, twitter & Instagram pages. Optimize websites to rank high in google speed test. Business Technical Services Manager (Client Services Manager) TSYS Card Tech, Dubai, UAE Jan 2012–Jun 2015 I was working as first level of contact for business/technical related issues for MENA region clients. Decrease clients’ issues by 25%: solve problems in the initial phase (by phone/email) avoiding the need for detailed investigations by Service Desk team. Monitor timely resolution of the Production issues by Service Desk team. Liaise closely with the client’s business and IT team to discuss and document the new enhancements / projects. Ensure and maintain the quality of service by conducting regular meetings with clients. Ensure that team meets the SLA (Service Level Agreement for projects, service desk issues & compliance releases) Worked with Business Development Team for Presentations and RFPs. Business Analyst TSYS Card Tech, Dubai, UAE Sep 2007–Dec 2011 I was working in a backend development team using Oracle SQL/PLSQL for client’s product enhancement and new module developments. Web Analyst i-mate, Dubai, UAE Oct 2004–May 2007 I worked as a Web Developer using PHP, ASP, C# for various internal projects. I was working along with the marketing team to enhance the current portal (imate.com) and with other departments (e.g. HR, Sales) for their internal projects. Qualification MBA from HULT IBS (Dubai campus)2013 [Top ranked business school www.hult.edu] Professional Project Management Program2010 [PMI Cambridge Education, Dubai] Bachelors in Commerce (BCom)2004 Certified Ethical Hacking (CEH)2007 Certificate in Internet Webmaster (CIW)2001 Certificate in Oracle + Developer- Diploma in software development1998 Courses Regularly doing various online courses from edX, Udemy, YouTube and various other platforms (e.g. alnafi.com). Courses related to Digital Marketing, Project Management, Cyber Security, IoT, Python, PHP, etc. SLA Management, Vendor Management, Customer Excellence, Corporate Anti-Bribery Laws, PCI DSS Compliance, etc. Internet Success Summit (2 days seminar on Online Business & Marketing) IELTS (7 bands)2009