Karen Alaras

I am an influencer marketing specialist and content creator for 2 years and my task is promoting the sample products in my personal social media platform.

IG: wifehood_story

With over 4 years working in a BPO company, I am an experienced Customer Service Support who can help you provide excellent and can do multiple Emails and can answer an average of 35-40 emails per day. I am knowledgeable in the following: Microsoft Office - Basic Adobe Photoshop - Canva - Google Docs - Dropbox.

Support Specialist | probegroup philippines

November 2018 - Present

Some of my task as a Support Staff Allocating tickets/tasks to the agents Assisting agents query. I have handled high-risk Accounts and escalations Escalation follow ups Daily report and hourly inflow report Some of the tools I used were: Outlook Gmail GSuite Freshdesk

Email Support | Teleperformance Philippines

June 2016 - November 2018

Some of my task as an Email Support Email handling Order Status Tracing and tracking orders Order Entry Order Cancellation Return and Exchange Order Amendment Refunds,Processing payment Updating pending cases Tools I used for the previous jobs are: Moxie Google (Google Drive, Gsuite, Spreadsheets, Docs) Customer Master File Bob tool Rapid and Admin tool Outlook I can handle multiple emails and can answer an average of 35-40 emails per day.